Jessica Slocum
OP,KS
Summary
Dynamic professional seeking a full-time role that offers challenging opportunities to utilize strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to driving results and fostering collaboration in fast-paced environments. Eager to contribute innovative solutions and enhance team performance while embracing new learning experiences. Passionate about making a meaningful impact within an organization dedicated to growth and excellence.
Overview
12
12
years of professional experience
Work History
Independent Contract Work
Instacart
10.2022 - Current
- Developed strong relationships with clients to understand unique shopping requirements.
- Researched current trends and product offerings to enhance client selections and recommendations.
- Streamlined purchasing processes, ensuring timely delivery of selected items for clients.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
ASSISTANT STORE LEADER
PETSMART
10.2019 - 10.2022
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Led promotional events, driving sales and increasing customer engagement through effective marketing strategies.
- Trained and developed team members, enhancing overall performance and customer service skills.
- Developed staff schedules, ensuring adequate coverage during peak hours for optimal operational efficiency.
EMERGENCY DEPARTMENT DISPATCHER
FERRELLGAS
04.2015 - 03.2020
- Managed communication between drivers and customers to ensure timely service updates.
- Utilized dispatch software to track vehicle locations and monitor delivery progress.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
QUALITY ASSURANCE LIAISON
ECKAAA COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION
09.2018 - 09.2019
- Identify/assess eligibility for individuals with I/DD.
- Assess individuals with developmental/intellectual disabilities functional abilities regularly to determine continued eligibility.
- Monitor compliance of providers of I/DD services.
- Monitor & follow up on individual’s care/progress for difficult cases.
- Collaborate with external partners to assure appropriate/quality care of members.
- Identify resources and benefits available to members who may not qualify for I/DD waiver services.
- Work with State (KDADS) to improve quality of services in our area (3 counties).
LONG-TERM SUPPORT & SERVICE COORDINATOR FOR THE I/DD WAIVER
AMERIGROUP MEDICAID MANAGED CARE ORGANIZATION
05.2017 - 09.2018
- Managed care coordination processes, enhancing communication between providers and members.
- Coordinated member services to ensure timely access to healthcare resources.
- Facilitated interdisciplinary team meetings to address complex member needs effectively.
- Monitored compliance with state regulations and organizational policies in service delivery.
TARGETED CASE MANAGER/SELF-ADVOCATE SUPPORT STAFF
THE ARC OF DOUGLAS COUNTY
10.2015 - 05.2017
- Coordinated comprehensive care plans for individuals with developmental disabilities, ensuring tailored support and resources.
- Facilitated communication between clients, families, and service providers to enhance service delivery and client satisfaction.
- Monitored progress of case management goals, adjusting interventions based on client feedback and evolving needs.
- Collaborated with interdisciplinary teams to integrate services across health, education, and social sectors for holistic care.
- Advocated for client rights and access to community resources, strengthening relationships with local organizations and agencies.
SERVICES SPECIALIST
COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION
06.2014 - 10.2015
- Complete Functional Assessment for individuals with Intellectual/Developmental Disabilities
- Streamlined documentation processes, ensuring compliance with state regulations and improving operational efficiency.
- Collaborated with multidisciplinary teams to evaluate client needs and implement effective service strategies.
- Advocated for clients' rights, ensuring access to necessary services and promoting community inclusion efforts.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Education
Bachelor of Fine Arts - Psychology
Ottawa University
Ottawa, Kansas01.2014
Associates - Fine Arts in Psychology/Nursing
Johnson County Community College
Overland Park, Kansas01.2005
Skills
- Efficient at acquiring new skills
- Skilled in prioritizing tasks
- Effective problem-solving abilities
- Proficient in simultaneous task execution
- Effective customer engagement abilities
- High-speed typing capability
- Proactive self-starter
- Service excellence
- Organizational time strategies
- Diligent and trustworthy
Timeline
Independent Contract Work
Instacart
10.2022 - Current
ASSISTANT STORE LEADER
PETSMART
10.2019 - 10.2022
QUALITY ASSURANCE LIAISON
ECKAAA COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION
09.2018 - 09.2019
LONG-TERM SUPPORT & SERVICE COORDINATOR FOR THE I/DD WAIVER
AMERIGROUP MEDICAID MANAGED CARE ORGANIZATION
05.2017 - 09.2018
TARGETED CASE MANAGER/SELF-ADVOCATE SUPPORT STAFF
THE ARC OF DOUGLAS COUNTY
10.2015 - 05.2017
EMERGENCY DEPARTMENT DISPATCHER
FERRELLGAS
04.2015 - 03.2020
SERVICES SPECIALIST
COMMUNITY DEVELOPMENTAL DISABILITY ORGANIZATION
06.2014 - 10.2015
Associates - Fine Arts in Psychology/Nursing
Johnson County Community College
Bachelor of Fine Arts - Psychology
Ottawa University