Jessica Vivaldo Cruz

Licensed insurance agent responsible for writing new property & casualty insurance policies. Provide a positive customer experience while generating quotes at high volumes and build a relationship with the customer by discussing their current insurance coverage and offer a quote to make sure they are receiving the best rate and coverage for their needs. Also responsible for conducting policy reviews and update policies as needed to maintain accurate documentation in agency systems.

Make daily decisions that involve time management, staff scheduling and support, upholding product quality, cleanliness and other Company standards. Responsible for building sales and maximize profits by effectively recruiting, training, developing, and communicating company and guest expectations to the entire team. Exercise judgment in cost control procedures, financial accounting, inventory levels and labor management.