Hi, I’m
Rachel Franck
Monroe,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated social services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
1
Certification
Work History
Eric Geiger- State FarmMadeira, Ohio
Agent Team Member
12.2021 - 05.2022
Job overview
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Liaised between new customers and various departments throughout organization.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Cincinnati BengalsCincinnati, Ohio
Sales Associate
06.2017 - 12.2021
Job overview
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Cronin Chrysler Dodge Jeep RamLebanon, Ohio
Product Specialist
01.2020 - 03.2020
Job overview
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted with demonstrations for property & casualty, life, and health insurance to showcase functionality.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Key Behavior ServicesDayton, Ohio
Registered Behavior Technician
05.2019 - 01.2020
Job overview
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 4-7 client case loads.
- Offered active guidance to families adjusting to life with loved one on autism spectrum.
Sales AssociateMonroe, Ohio
Adidas
05.2015 - 06.2017
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
The Christ College of Nursing And Health SciencesCincinnati, Ohio
Some College (No Degree) from Nursing
University of CincinnatiCincinnati, OH
Bachelor of Arts from Political Science
12.2019
University of CincinnatiCincinnati, OH
Bachelor of Science from Psychology
12.2019
Skills
- Clear Communication
- Critical Thinking
- Conflict Resolution
- Listening Actively
- Flexible and Adaptable
- Decision Making
- Responsible
- Data Integrity
- Home Visits
- Child Abuse and Neglect Identification
- Caseload Management
- Intervention Management
- Constructive Feedback
Certification
- Property & Casualty Insurance License - 01.2022-01.2023
- Registered Behavior Technician- 09.2019-09.2020
- First Aid/CPR Certified
Similar Profiles
MELANIE NETTLEMELANIE NETTLE
Service Specialist at State Farm Insurance- Agent Eric SchlichtService Specialist at State Farm Insurance- Agent Eric Schlicht
Dustin AlfordDustin Alford
Agent Representative at Eric Andrews State FarmAgent Representative at Eric Andrews State Farm
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency