Kaleigh Johnson
Waxahachie,TX
Overview
3
3
years of professional experience
Work History
Agent Team Member
CIOX HEALTH, Health Information Management
04.2022 - 05.2023
- Reviewing with provider's making sure the Office/Facility, address, emr system, provider package etc is correct and verifying patients.
- Taking Inbound calls and Mostly Outbound to speak with providers and front desk/office asking general questions.
- Informing providers due dates and reschedules regarding patients charts.
- Data Entry and Medical Records.
Customer Service Agent
Randstad
11.2021 - 02.2022
- Temp Agency
- Tech Support
- taking control over agents computer and or walking them through to set up a new design from the company called a Yubikey's.
- Helping with general questions.
- Troubleshooting agents computers
- receiving inbound calls every 2-5 minutes
- Helped large volume of agents every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Maximus Federal
05.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Some regarding tax inquires
- Answered constant flow of customer calls with minimal wait times.
- Receiving incoming calls regarding Covid-19 Stimulus questions
- Providing Information regarding timeframes
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2019
Skills
- Customer Complaint Resolution
- Agent Support
- Information Updates
- Strong Communication Abilities
- Problem-Solving Skills
- Microsoft Office
- Organizational Skills
- Follow-Up Calling
- Technical Support
- Information Documentation
- Customer Service
Languages
English
Additional Information
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems. I always seek to achieve a high standard in whatever work I undertake.
Timeline
Agent Team Member
CIOX HEALTH, Health Information Management
04.2022 - 05.2023
Customer Service Agent
Randstad
11.2021 - 02.2022
Customer Service Representative
Maximus Federal
05.2020 - 10.2020
High School Diploma -
Duncanville High School
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