Hi, I’m
Jarod Byrd
Tallahassee,FL
"Success has a simple formula: do your best, and people may like it.”
Sam Ewing
Summary
Qualified Agent Team Member with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
2
years of professional experience
1
Certification
Work History
State FarmTallahassee, FL
Agent Team Member
09.2021 - Current
Job overview
- Ensured that all relevant documentation was completed accurately before submitting it for approval.
- Completed assigned tasks efficiently while meeting established deadlines.
- Assisted customers with inquiries and resolved customer issues in a timely manner.
- Provided excellent customer service while managing multiple tasks simultaneously.
- Performed cashier duties, such as processing payments and issuing receipts.
- Maintained accurate records of transactions for auditing purposes.
Aspen DentalSioux City, IA
Call Center Representative
03.2021 - 09.2021
Job overview
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Education
Valdosta State UniversityValdosta, GA
Bachelor of Arts from Political Science
06.2021
University Overview
- Gadsden County Florida's Academic Achievement Award Recipient
- Spring '20-Summer '21 - Dean's List
- Graduated summa cum laude
East Gadsden High SchoolHavana, FL
High School Diploma
05.2017
Skills
- Lead Prospecting
- Schedule Management
- Marketing Management
- Cold Calling
- Relationship Building
- Organizational skills
- Call management
- Information documentation
- Time management
- Customer complaint resolution
Certification
- Active 2-20 License {Prop & Cas} - 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agent Team Member
State Farm
09.2021 - Current
Call Center Representative
Aspen Dental
03.2021 - 09.2021
Valdosta State University
Bachelor of Arts from Political Science
East Gadsden High School
High School Diploma
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