JESSICA Y ESPIRITU
Naples
Summary
Organized Customer Service Professional experienced in administrative support and client coordination. Enhanced operational effectiveness and client satisfaction through effective problem-solving and multitasking. Focused on delivering positive customer experiences and maintaining accurate records to streamline operations.
Overview
7
7
years of professional experience
Work History
Notary Public
Legal Aid Service Of Collier County
NAPLES
07.2019 - 12.2026
- Provided notarization services for legal documents, enhancing community access to essential legal processes.
- Verified client identities through official identification and documentation.
- Maintained accurate records of notarized documents for compliance purposes.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Coordinated appointments with clients seeking Notary services, ensuring timely and efficient assistance.
Intake Specialist
Legal Aid Service Of Collier County
NAPLES
01.2022 - 01.2026
- Conducted client intake interviews to gather essential information for legal services.
- Assisted clients in completing necessary documentation for legal aid applications.
- Coordinated communication between clients and legal staff to ensure timely updates.
- Maintained case files and entered data into the client management system accurately.
- Provided resources and referrals to clients based on individual legal needs.
- Answered and logged incoming inquiries via phone, fax and email.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
Customer Service Representative
Legal Aid Service Of Collier County
NAPLES
07.2019 - 01.2026
- Assisted clients with legal inquiries, providing accurate information on available services to enhance client understanding.
- Answered customer and public inquiries, ensuring timely and clear responses to foster trust and satisfaction.
- Maintained positive attitude while assisting customers, contributing to a welcoming environment and improved customer experience.
Receptionist
Legal Aid Service Of Collier County
NAPLES
07.2019 - 01.2022
- Scheduled and coordinated appointments for clients and attorneys, ensuring optimal time management.
- Answered phone calls and directed inquiries to appropriate legal staff.
- Facilitated communication between clients and legal representatives, enhancing service delivery.
- Assisted clients with paperwork and provided information on services available.
- Resolved customer inquiries and complaints, delivering timely solutions to enhance client satisfaction.
- Ensured reception area remained organized and welcoming for visitors.
- Managed incoming mail distribution, courier services, and faxes for legal teams.
- Processed incoming mail and documents for timely distribution to legal teams.
- Scheduled and confirmed appointments and meetings for the management team.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2011
Skills
- Notarization services
- Document preparation
- Client identity verification
- Document verification
- Client intake management
- Record maintenance
- Customer relationship management
- Client communication
- Service coordination
- Data entry accuracy
- Appointment scheduling
- Administrative support
- Front desk operations
- Reception desk management
- Telephone skills
- Multi-line telephone skills
- Word
- Excel
- PowerPoint
- Outlook
- Problem solving
- Effective communication
- Customer support
Languages
Spanish
Full Professional
Timeline
Intake Specialist
Legal Aid Service Of Collier County
01.2022 - 01.2026
Notary Public
Legal Aid Service Of Collier County
07.2019 - 12.2026
Customer Service Representative
Legal Aid Service Of Collier County
07.2019 - 01.2026
Receptionist
Legal Aid Service Of Collier County
07.2019 - 01.2022
High School Diploma -
Immokalee High School