Karin Mince
Kyle,TX
Summary
Fluent in English and Spanish, with proven expertise as an insurance agent focused on customer service and policy management. Demonstrated ability to build strong client relationships and provide tailored coverage advice. Maintains current knowledge of industry trends and regulations, enhancing service delivery. Recognized for effective problem-solving and negotiation skills that drive team success and innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Notary Public
Self-employed
Kyle, Texas
03.2011 - Current
- Administered notarization services for various legal documents and agreements.
- Verified identities of signers to ensure compliance with state regulations.
- Maintained accurate records of all notarized documents for future reference.
- Coordinated client appointments for efficient document signing sessions.
- Utilized online tools to streamline scheduling and management of notary services.
- Administered oaths and affirmations for affidavits and other notarial acts.
- Prepared necessary documents for customers seeking notarization services.
- Maintained a log book to document all notary signings.
Insurance Agent
GEICO
San Marcos, Texas
03.2023 - 08.2024
- Developed personalized insurance plans tailored to client needs.
- Conducted thorough policy reviews to ensure compliance and satisfaction.
- Facilitated claims processing while guiding clients through the claims journey.
- Maintained accurate client records within insurance management software.
- Prepared necessary documents such as applications, endorsements, and cancellations.
- Responded to customer inquiries to promote exceptional service.
- Contacted underwriters to obtain binder coverage and monitored insurance needs.
- Participated in local events for advertising and continuing education courses.
SERVICE & SALES
BIG BOYS COLLISION CENTER
SAN MARCOS, TX
04.2023 - 05.2024
- Answered multiline phone system to assist clients efficiently.
- Performed data entry to maintain accurate records.
- Provided vehicle repair estimates to inform clients of potential costs.
- Processed payments via phone and in-office for service transactions.
- Emailed documents to clients for timely communication.
- Updated client files to ensure information accuracy and completeness.
- Collected new client information to facilitate onboarding processes.
- Served as Notary Public to authenticate documents legally.
SERVICE & SALES
JO STEPHENES STATE FARM
SAN MARCOS, TX
11.2013 - 11.2022
- Answered multiline phone calls and managed client inquiries efficiently.
- Performed data entry and maintained accurate client records in insurance management software.
- Drafted, quoted, and reissued insurance policies based on client needs.
- Processed payments via phone and in-office transactions.
- Facilitated email correspondence and faxing of essential documents.
- Collected and updated new client information to ensure comprehensive service.
- Conducted thorough policy reviews to guarantee client satisfaction and compliance.
- Collaborated with underwriters to assess risk and obtain necessary coverage.
Personal Assistant
TEXAS FARM BUREAU INS
Kyle, TX
08.2010 - 01.2012
- Answered multiline phones, providing prompt and courteous service to customers.
- Processed policy renewals and modifications efficiently using company software.
- Maintained accurate records of customer transactions and interactions.
- Collected new client information and updated client files as needed.
- Conducted follow-up calls to ensure satisfactory resolution of inquiries.
- Collaborated with team members to enhance customer satisfaction rates.
- Responded swiftly to emails and phone calls regarding insurance policies.
- Assisted clients with inquiries, complaints, and policy explanations.
Assistant Manager
LIBERTY TAX SERVICE
San Marcos, TX
12.2008 - 09.2010
- Performed daily system updates to ensure accuracy and efficiency.
- Prepared state and federal tax returns for timely submission.
- Transmitted documents to IRS for processing, ensuring compliance with regulations.
- Provided customer service by answering phones and addressing inquiries.
- Scheduled employees to optimize staffing and operational workflow.
- Managed payroll processes and filing to maintain accurate records.
- Printed and distributed refund checks promptly to clients.
- Closed reports to summarize financial activities and resolve client issues.
Education
Bachelors - Business Management
NATIONAL AMERICAN UNIVERSITY
Austin, TX05.2012
General Studies - Austin, TX
AUSTIN BUSINESS COLLEGE
Austin, TX05.1999
High School Diploma - Buda, TX
JACK C HAYS HIGH SCHOOL
Buda, TX01.1998
Skills
- Fluent in English and Spanish
- Self-motivated
- Quick learner
- Microsoft Word and Excel
- Notarization services
- Client appointment coordination
- Customer relationship management
- Effective communication
- Sales techniques and strategies
- Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
- Policy writing and adjustment
- Problem solving
- Vision and dental insurance management
- Client account management
- Sales quotes and development
- Customer follow-up and retention
- New client acquisition and onboarding
- Policy renewals and claims reporting
- Health, auto, life, and property insurance expertise
- Leads prospecting and marketing management
Certification
• P&C and Health and Life License, active, 12/31/13
• Notary Public, Texas, 03/31/11
• Tax Preparation Certification, Internal Revenue Service
• Notary Public, Texas, 03/31/11
• Tax Preparation Certification, Internal Revenue Service
Language
English
Professional
Spanish
Professional
Timeline
SERVICE & SALES
BIG BOYS COLLISION CENTER
04.2023 - 05.2024
Insurance Agent
GEICO
03.2023 - 08.2024
SERVICE & SALES
JO STEPHENES STATE FARM
11.2013 - 11.2022
Certified Notary Public
Self-employed
03.2011 - Current
Personal Assistant
TEXAS FARM BUREAU INS
08.2010 - 01.2012
Assistant Manager
LIBERTY TAX SERVICE
12.2008 - 09.2010
Bachelors - Business Management
NATIONAL AMERICAN UNIVERSITY
General Studies - Austin, TX
AUSTIN BUSINESS COLLEGE
High School Diploma - Buda, TX
JACK C HAYS HIGH SCHOOL