Jessicia Jones
Summary
Dynamic leader with a proven track record at GXO, enhancing team productivity by over 30% through strategic planning and effective staff management. Skilled in inventory control and conflict resolution, I excel in fostering employee development and customer satisfaction. Renowned for reliability and multitasking, I drive operational excellence and goal achievement.
Diligent supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
30
30
years of professional experience
Work History
Supervisor
GXO
05.2024 - Current
- Monitored operations, ensuring tasks were completed on time.
- Implemented effective organizational strategies to boost productivity.
- Resolved concerns efficiently and effectively.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Used warehouse management software to reconcile daily inventory.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Resolved conflicts between team members and addressed complaints or grievances.
Warehouse Lead
Guess INC
12.2002 - 05.2024
- Conducted employee training sessions on equipment usage.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Acted as liaison between company departments and warehouse teams.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Planned and scheduled projects and directly performed installations.
Shift Manager
McDonald's Restaurant
07.1994 - 12.2002
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
No Degree - General Studies
University of Louisville
Louisville, KYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Schedule development
- Public speaking
- Project planning
- Conflict resolution
- [Software] experience
- Coaching and mentoring
- Payroll processing
- Task delegation
- Workflow management
- Employee development
- Multitasking
- Time management
- Organizational skills
- Professionalism
- Self motivation
- Reliability
- Written communication
- Audit reporting
- Data analysis
- Goal setting
Timeline
Supervisor
GXO
05.2024 - Current
Warehouse Lead
Guess INC
12.2002 - 05.2024
Shift Manager
McDonald's Restaurant
07.1994 - 12.2002
No Degree - General Studies
University of Louisville