- Passionate about balancing physical health with mental and emotional wellness
Jessie Armijo
Albuquerque,NM
Summary
Extensive experience in customer service and sales. Proven ability to enhance customer satisfaction through clear communication and problem-solving skills. Recognized for building strong relationships and managing cash effectively, driving repeat business and loyalty. Very coachable and not afraid of hard work. Very enthusiastic, caring and dependable.
Overview
17
17
years of professional experience
Work History
Vending Route Driver
SGWS
Albuquerque, NM
09.2023 - Current
- Stayed up-to-date on industry trends and popular products to ensure a competitive edge over other vending services in the area.
- Boosted sales revenue by strategically placing high-demand products in prominent locations within vending machines, aisles and coolers.
- Improved customer satisfaction by ensuring timely and accurate delivery of products.
- Demonstrated a strong work ethic and commitment to company success by consistently meeting or exceeding performance expectations.
- Strengthened relationships with clients by providing exceptional customer service and addressing concerns promptly.
- Adhered to all company policies and procedures, ensuring compliance with safety guidelines, food handling standards, and other industry regulations.
- Streamlined communication between clients, management, and coworkers through detailed reporting of daily activities and any concerns or suggestions for improvement.
- Contributed to team success by assisting fellow route drivers during peak times or absences.
- Upheld excellent rapport with existing clients while actively seeking out opportunities to expand the client base for increased business growth.
- Safely operated company vehicles while adhering to all traffic laws and regulations, ensuring timely deliveries without accidents or incidents.
- Stocked shelves and loaded orders to prepare deliveries.
- Immediately addressed problems with customers to promote speedy resolution.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers to promote continued business opportunities.
New Car Sales Consultant
Quality Mazda Of Albuquerque
Albuquerque, NM
06.2021 - 09.2023
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Prepared purchased vehicles and completed final delivery checks.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Negotiated vehicle prices and secure financing for customers.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
Serving Manager
Leroys New Mexican Food
Albuquerque, NM
08.2008 - 01.2015
- Improved customer satisfaction by efficiently resolving complaints and addressing special requests.
- Streamlined service operations for increased efficiency through effective staff scheduling and task delegation.
- Monitored daily cash handling procedures to ensure accuracy in transaction processing and minimize losses due to errors or theft.
- Optimized table turnover rates by carefully managing reservation system and strategically assigning seating arrangements during peak hours.
- Increased sales revenue by consistently upselling menu items and promoting seasonal specials.
- Maintained high cleanliness standards, ensuring compliance with health code regulations and creating an appealing dining atmosphere.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Central New Mexico Community College
Albuquerque, NM07-2027
Skills
- Strong work ethic
- Customer service
- Effective communication
- Professional appearance
- Product sales
- Teamwork
- Proper phone etiquette
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
Accomplishments
A 101 online college class certification for excel.
Graduated High school with a 3.0 and was also in multiple extra curricula's.
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Interests
Timeline
Vending Route Driver
SGWS
09.2023 - Current
New Car Sales Consultant
Quality Mazda Of Albuquerque
06.2021 - 09.2023
Serving Manager
Leroys New Mexican Food
08.2008 - 01.2015
High School Diploma -
Central New Mexico Community College