Jessie Borrell

• Process Individual, and/or small, large or specialized group enrollment applications. Review, maintain and enter changes on individual and/or group accounts which may include change of effective date(s) for insured coverage or members, addition or deletion of insured or members from coverage, etc.
• Provide customer service to internal and external customers by supplying information through written correspondence and responding to telephone inquiries. Make any necessary corrections or adjustments.
• Perform all eligibility and reconciliation tasks accurately and timely for assigned business segment, adhering to established procedures including identification of discrepancies between payment and amount invoiced.
• Generate group or individual billings. Review billings and ensure accuracy before distributing.
• Identify and prioritize work in order to meet deadlines.

Provides a high level of customer service to patrons.

Assists patrons with locating resources and navigating databases.

Demonstrates strong attention to detail.

Runs various reports to help maintain library collection.