Shaquille Butler
Oxford,MS
Summary
Dynamic and results-oriented professional with a proven track record at Boys and Girls Club of North MS, enhancing membership engagement and retention through innovative marketing and personalized support. Skilled in database administration and exceptional communication, I excel in creating positive experiences and fostering community involvement. Achieved significant improvements in service offerings by leveraging problem-solving abilities and customer service expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Administrator
Boys and Girls Club of North MS
03.2023 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Boosted membership retention by implementing effective communication strategies and providing personalized member support.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Developed an efficient system for tracking member feedback, identifying trends in satisfaction levels indicative of potential improvements needed in service offerings or policies.
- Streamlined the membership application process, reducing wait times and improving overall member satisfaction.
- Organized successful networking events for members, fostering a sense of community within the organization.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Scheduled and assigned daily work and activities for team members.
- Coordinated volunteer efforts among members, contributing to a positive organizational culture and increased member involvement.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tax Consultant Manager
Precise Pro Taxes
01.2018 - Current
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Developed customized tax strategies for individuals and businesses, resulting in significant savings.
- Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
Teen Director
Boys and Girls Club of North MS
06.2019 - 02.2023
- Coordinated special events and field trips that enriched the overall program experience for participants.
- Designed marketing materials promoting the Teen Director program''s benefits within the community at large.
- Developed innovative programs for teens, resulting in increased engagement and participation.
- Organized team-building activities that fostered a sense of camaraderie among participating teens from diverse backgrounds.
- Enhanced communication between the Teen Director program and parents by implementing regular updates through newsletters and social media.
- Promoted positive behavior among participants by enforcing clear expectations and consequences consistently throughout the program''s duration.
- Implemented data-driven strategies to improve program outcomes, tracking progress over time to inform decision-making processes.
- Developed and implemented training programs for staff.
- Managed volunteer programs focused on providing community services to underserved populations.
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Continuously sought out professional development opportunities to stay informed about best practices in youth development and program administration, applying newfound knowledge to enhance program offerings.
Education
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
Austin, TX01-2022
High School Diploma -
South Panola High School
Batesville, MS05-2013
Skills
- Meeting planning
- Database Administration
- Membership management
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Microsoft Office
- Money handling abilities
- CRM Software
Accomplishments
- Achieved "Part Time Professional of the Year" through effectively helping with making sure everything at The Boys and Girls Club is ran correctly and going above and beyond to ensure my job is done properly.
- I was honored to be recognized as one of Oxford, Ms's 2024 Top 20 Under Forty! This award reflects my commitment and dedication to both my job and community.
Certification
CPR certified
Servsafe
Additional Information
- I'm passionate about giving back to the community and regularly participate in service events. Each year, I adopt two families to provide school clothes for back-to-school and help families at Christmas by buying toys or fulfilling their needs.
- I'm a chef and have been running my own catering business for the past eight years as an entrepreneur.
Languages
English
Full Professional
Timeline
Membership Administrator
Boys and Girls Club of North MS
03.2023 - Current
Teen Director
Boys and Girls Club of North MS
06.2019 - 02.2023
Tax Consultant Manager
Precise Pro Taxes
01.2018 - Current
Associate of Arts - Culinary
Auguste Escoffier School of Culinary Arts
High School Diploma -
South Panola High School
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