Jessie Ceus

JPMorgan Chase

03.2014 - 07.2024

Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Trained employees in essential job functions.
Initiated plans to improve customer relations, quality standards, and service efficiency.
Developed and implemented strategies to increase sales and profitability.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Solicited customer feedback to identify and improve on areas of weakness.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.