JESSIE DAY-GOMES
Overview
5
5
years of professional experience
Work History
Full Time Volunteer
Church Of Jesus Christ Of Latter-Day Saints
Lisbon
09.2024 - 04.2026
- Fostered relationships with local leaders to strengthen community integration.
- Planned, organized, and led weekly seminars to boost participants engagement.
- Provided support and motivation to individuals seeking assistance.
- Taught English to non-native speakers in various settings.
- Conducted weekly meetings with team members to evaluate progress and establish goals.
- Planned activities for workdays to enhance overall productivity.
- Collaborated and executed service projects with other volunteers, resulting great impact to the community.
Customer Service Manager
Hiatt Law
Mesa
08.2024 - 09.2024
- Followed up with and updated clients on their legal case status.
- Documented client interactions in case management systems to ensure accurate tracking of legal consultations.
- Provided information on legal procedures.
- Addressed client inquiries with professionalism and empathy.
- Operated call center console to efficiently route incoming calls to appropriate personnel.
- Initiated follow-up calls to get feedback to assure clients were completely satisfied with service provided.
Recreation Aide
Webster Elementary School
Mesa
06.2023 - 08.2023
- Monitored student behavior during activities, providing support as needed.
- Created engaging programs to encourage student participation and social interaction.
- Maintained a clean environment for students.
- Collaborated with other staff members to develop new ideas for recreation programming.
Part-Time Teacher
Montessori Education Centre
Mesa
09.2021 - 05.2023
- Facilitated hands-on activities to promote learning and creativity.
- Managed classroom behavior using positive reinforcement and clear expectations.
- Supervised outdoor playtime, ensuring safety and social interaction among students.
- Observed student interactions to assess developmental progress and needs.
- Organized files for easy retrieval of information when requested.
- Coordinated communication between staff, parents, and students in a busy environment.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-2023
Nursing
Brigham Young University Idaho
Rexburg, ID05-2026
Skills
- Client interaction
- Effective communication
- Team collaboration
- Problem solving
- Leadership skills
- Positive attitude
Languages
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Full Time Volunteer
Church Of Jesus Christ Of Latter-Day Saints
09.2024 - 04.2026
Customer Service Manager
Hiatt Law
08.2024 - 09.2024
Recreation Aide
Webster Elementary School
06.2023 - 08.2023
Part-Time Teacher
Montessori Education Centre
09.2021 - 05.2023
High School Diploma -
Mountain View High School
Nursing
Brigham Young University Idaho