Jessie De Jesus Baez
Kissimmee,FL
Summary
Compassionate and dedicated professional with extensive experience in patient care at Actell Elderly Care. Proven ability in vital signs monitoring and fostering patient engagement through empathy. Skilled in time management and enhancing patient satisfaction, contributing to a positive healing environment and effective treatment outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CNA
Actell Ederly Care
Kissimmee, FL
01.2019 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Psychosocial Rehabilitation Specialist
Carrousel Therapy Center
Kissimmee, FL
04.2021 - 04.2022
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Provided crisis intervention support to patients experiencing acute symptoms, promoting safety and stability.
- Supported families in understanding their loved ones'' conditions, facilitating open communication and involvement in the treatment process.
- Increased patient engagement in treatment by utilizing motivational interviewing techniques and establishing rapport.
Administrative Officer
Puerto Rico Police Department
Carolina
12.2009 - 11.2014
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Created, prepared, and delivered reports to various departments.
Waitress Supervisor
Costa Marina Restaurant
Salinas, PR
01.2001 - 06.2007
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Bachelor of Arts - Criminal Justice
Interamerican University
Guayama, PR05-2009
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Emotional regulation
- Family support
- Problem solving techniques
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Professionalism
Certification
- CNA - Certified Nurse Assistant
- Certified CBHCM
- First Aid/CPR Certified
Languages
Spanish
Full Professional
Timeline
Psychosocial Rehabilitation Specialist
Carrousel Therapy Center
04.2021 - 04.2022
CNA
Actell Ederly Care
01.2019 - Current
Administrative Officer
Puerto Rico Police Department
12.2009 - 11.2014
Waitress Supervisor
Costa Marina Restaurant
01.2001 - 06.2007
Bachelor of Arts - Criminal Justice
Interamerican University