Jessie Eldridge
Garland,TX
Summary
Accomplished Store Manager at Starbucks, adept in team leadership and inventory management, significantly enhanced customer satisfaction and store profitability. Leveraged problem-solving and multitasking skills to streamline operations and mentor staff, achieving a notable increase in efficiency and team cohesion.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
Richardson, TX
08.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- We have improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- We rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Multi-Unit Operation Manager
Aimbridge Hospitality
Dallas, Tx
06.2019 - Current
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
- Led the successful launch of new store locations from site selection to grand opening events while adhering to budgetary constraints and corporate guidelines.
- Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Drove sales growth in each unit by designing and executing targeted marketing campaigns aligned with company objectives and market trends.
- Collaborated with cross-functional teams including marketing, finance, and human resources to align organizational goals with day-to-day operations.
- Implemented innovative sales strategies to drive revenue growth and establish the company as a leading competitor within the market.
- Oversaw facility maintenance across various locations for optimal functionality, safety compliance, and aesthetic appeal.
- Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
- Successfully turned around underperforming units by identifying root causes of issues and implementing targeted improvement measures.
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Contributed to the formulation of strategic plans incorporating input from stakeholders at every level within the organization supporting long-term growth objectives.
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
Professional Leasing Consultant
Greystar Property Management
Dallas, TX
05.2018 - 06.2020
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Kept abreast of legal requirements pertaining to residential leasing practices, ensuring full compliance with applicable regulations at all times.
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
- Increased tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Contributed to a positive work environment among colleagues through effective communication, collaboration, and teamwork.
- Participated in ongoing professional development opportunities to enhance knowledge and skills within the leasing industry.
- Demonstrated a strong commitment to company values by consistently delivering results that aligned with organizational goals and objectives.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
- Actively participated in industry networking events, expanding professional connections and staying informed about current market trends.
- Enhanced client experience through conducting professional property tours and showcasing community features.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
- Supported financial objectives by accurately tracking rent payments, processing invoices, and reconciling accounts as needed.
- Improved overall leasing success rate by skillfully negotiating terms that met both tenant expectations and company goals.
- Implemented innovative marketing initiatives that generated increased interest from potential renters.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
Starbucks Department Manager
Tom Thumb Food and Pharmacy
Dallas, TX
02.2007 - 11.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
Bachelor of Science - Accounting And Business Management
Capella University
Minneapolis, MN06.2025
Associate of Science - Business Information System
Remington College
Garland, TX10.2006
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Recruiting and Hiring
Timeline
Store Manager
Starbucks
08.2023 - Current
Multi-Unit Operation Manager
Aimbridge Hospitality
06.2019 - Current
Professional Leasing Consultant
Greystar Property Management
05.2018 - 06.2020
Starbucks Department Manager
Tom Thumb Food and Pharmacy
02.2007 - 11.2018
Bachelor of Science - Accounting And Business Management
Capella University
Associate of Science - Business Information System
Remington College