JESSICA FLORES

Work History

PRN/Direct Support Professional

Choices of St. Joseph

06.2024 - Current

Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
Maintained accurate records of client data including incident reports, progress notes, treatment plans
Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
Developed positive relationships with clients through trust building activities and by providing emotional support
Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
Prepared and served food for patients, following special prescribed diets
Provided transportation to medical and recreational appointments
Identified changes in client status or needs and communicated to supervisor
Administered medications to patients based upon physician or nurse guidelines
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.

ISL Manager

Choices of St. Joseph

02.2016 - 06.2024

Mentored and trained new employees on company policies and procedures
Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Assigned, prioritized, and delegated tasks and responsibility to departmental employees
Coached and motivated team, driving sales and delivering exceptional customer service
Offered constructive feedback to team members, boosting overall job performance

Direct Support Professional

Choices of St. Joseph

07.2013 - 02.2016

Assessed client needs, developed service plans, monitored outcomes, and documented progress towards goals
Conducted regular meetings with direct support professionals to discuss progress, areas for improvement, and strategies for success
Resolved conflicts among team members in a timely manner while maintaining a positive work environment
Ensured that all personnel adhere to ethical standards established by the organization as well as state, federal laws, regulations governing health care delivery systems
Monitored performance of direct support professionals to ensure compliance with standards and regulations
Maintained accurate records related to staffing operations including time sheets, attendance records, payroll information
Facilitated communication between families and caregivers, providers, case managers, physicians to ensure continuity of care
Demonstrated leadership skills by motivating staff through recognition programs or incentives
Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities
Assisted clients in developing independent living skills through instruction and modeling of appropriate behaviors
Observed changes in client behavior or physical condition and reported concerns promptly to supervisor
Demonstrated flexibility and creativity when approaching challenging situations, while maintaining focus on client safety
Implemented strategies that promoted positive behavior change through reinforcement of desired behaviors and redirection of inappropriate behaviors

Front Desk Clerk

Days Inn

04.2012 - 07.2015

Answered incoming calls promptly while providing accurate information regarding hotel services, rates, and amenities
Assisted guests with room selection, inquiries, and reservations
Greeted customers and provided them with exceptional customer service
Maintained an organized front desk area to ensure a professional appearance of the hotel lobby
Issued keys to guests upon check-in according to established procedures
Responded to emergency situations in a timely and efficient manner
Provided effective problem resolution to guest complaints or issues raised by staff members
Facilitated check-in and check-out processes for guests in a timely manner
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Call Center Representative

USA 800

11.2010 - 04.2012

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
Proficiently handled high call volumes while maintaining quality service standards
Met performance goals and call center metrics in fast-paced performance setting
Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
Utilized effective communication skills to provide customers with solutions to their inquiries
Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Cashier

Fastgas

09.2007 - 07.2010

Operated cash register and accurately processed payments, returns, and exchanges
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Built and maintained positive working relationships with co-workers
Demonstrated excellent customer service skills while interacting with customers in a friendly manner
Helped restock shelves when necessary to maintain an organized display area
Accurately processed customer payments using cash, credit cards, and checks

Summary

Overview

Work History

PRN/Direct Support Professional

ISL Manager

Direct Support Professional

Front Desk Clerk

Call Center Representative

Cashier

Education

High School Diploma -

Skills

Certification

Personal Information

Languages

Work Availability

Accomplishments

Work Preference

Work Type

Work Location

Important To Me

Timeline

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