Jessie Garcia Viera
Miami Gardens,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Manager
AT&T Mobility
Miami, FL
10.2021 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and provided exceptional customer service.
- Conducted inventory of supplies, restocked items as needed.
- Operated cash register to process sales transactions accurately and efficiently.
- En este trabajo de At&T he contratado personas , soy la encargada del entrenamiento de cada empleado ,encargada de los inventarios , de la limpieza de la organizacion, del buen trato a los clientes , de la solucion efectiva de los problemas de la tienda he llegado a tener 2 tiendas de At&t a mi cargo , encargada que todo se cumpla a tiempo y correctamente , del opening de la tienda a tiempo de los depositos de dinero de todo en general .
Manager
Beya Store
Miami, FL
10.2015 - 10.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Education
High School Diploma -
Julio Diaz
CubaLanguages
Spanish
Professional
English
Elementary
Timeline
Manager
AT&T Mobility
10.2021 - 05.2024
Manager
Beya Store
10.2015 - 10.2021
High School Diploma -
Julio Diaz