Maura Henderson
Customer Service Management
Belleville,Michigan
Summary
Passionate Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in customer service and regulatory requirements of industry operations. Diligent leader with a creative approach to day-to-day problem-solving and maintaining quality of service and products.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Get The Scoop (Hand-Scooped Ice Cream, Belleville)
Belleville, MI
09.2019 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained a professional, organized and safe environment for employees and patrons.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Cashier
Rowe's Produce Farm
Ypsilanti, MI
06.2018 - 10.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Belleville High School
Belleville, MI 09.2018 - 06.2022
Skills
Staff Management
Policies and procedures
Verbal and written communication
Customer assistance
Cleaning and sanitizing
Cash Handling
Order taking
Timeline
Manager
Get The Scoop (Hand-Scooped Ice Cream, Belleville)
09.2019 - 09.2022
High School Diploma -
Belleville High School
09.2018 - 06.2022
Cashier
Rowe's Produce Farm
06.2018 - 10.2018