Jessie Gilbert
Mechanicsville,MD
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
12
12
years of professional experience
Work History
Owner
Southern Maryland Housekeeping, L.L.C
02.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Owner
GMP Automotive Solutions, L.L.C
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Professional Cleaner
Cleaning Hotline
01.2020 - 02.2022
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
Customer Service Representative
The Wireless Center
10.2017 - 08.2018
- Coach a store sales team to achieve KPI's such as; profit and loss, inventory shrinkage and turnover, payroll; all while balancing multiple sales performance metrics
- Think outside the box to insure we present our wireless products and services to a varied and growing customer base
- Meeting or exceeding all assigned sales and performance goals
- Selling Verizon Wireless products and services
- Engaging in discussion with customers, asking questions and listening intently in order to make the best recommendations for their wireless needs
- Following up with customers through the use of thank you cards, phone calls, etc
- In order to ensure satisfaction
- Building relationships with customers, developing opportunities to cross sell other products and getting repeat business and referrals from customers
- Handling all customer service issues in a timely and professional manner
- Remaining flexible in my schedule in order to work with other stores in the local area as needed
- Assisting in other tasks as assigned
- Provide Employee Daily Goals
- EOM Employee One on One
- Accessory Inventory
- Selling Fios and Home services.
Manager
Rover/ Night
09.2015 - 09.2015
- Managed staff nightly with duties
- Handled the daily scheduling and timesheets
- Ordered all inventory
- Required to give owner updates on the staff
- Prepared all checklists and tasks for staff
- Various cleaning and cleaning maintenance services
- Emptying all trash cans and replacing with new liners
- Cleaning all floors and floor strips
- Rearrange conference rooms for meetings
- Helping set up and clean up from catering.
Caregiver
Always There Companion Care
03.2013 - 09.2013
- Responsible for primary care, case management, and medication management
- Directly reporting patient status to proper hierarchy
- Assisted patients with daily routine
- Insured safety and well being of patients
- Took and recorded vitals and temperature of patient daily
- Completed daily hygiene routine.
Education
Associate in Arts of Social Science -
College Of Southern Maryland
09.2024
High School Diploma -
Leonardtown High School
05.2012
Skills
- DATA ENTRY
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
- MICROSOFT WORD
- MULTI-LINE
- SAFETY STANDARDS
- Microsoft word, excel, spreadsheet
- Multi-line telephones
- Data Entry
- Use of celbrite
- Proficient in use of Rq4 till system
- Use of OMNI (ER0S)
- COFFee To Go (FIOS)
- Contributes to the achievement of established departmental goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Ability to multi-task with effective written and verbal communication skills
- Ability to team and collaborate well with customers and co-workers
- Ability to work independently and with minimal supervision and guidance
- Ability to take and implement instructions from senior management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Owner
Southern Maryland Housekeeping, L.L.C
02.2022 - Current
Professional Cleaner
Cleaning Hotline
01.2020 - 02.2022
Owner
GMP Automotive Solutions, L.L.C
01.2018 - Current
Customer Service Representative
The Wireless Center
10.2017 - 08.2018
Manager
Rover/ Night
09.2015 - 09.2015
Caregiver
Always There Companion Care
03.2013 - 09.2013
Associate in Arts of Social Science -
College Of Southern Maryland
High School Diploma -
Leonardtown High School
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