Jessie Greenwood-Wallace
Las Vegas,Nevada
Summary
Dedicated cocktail server with proven expertise in delivering exceptional customer service and cash handling. Recognized for outstanding sales performance and commitment to enhancing guest experiences.
Overview
26
26
years of professional experience
Work History
Cocktail Server (Pool and Casino Floor-Extra Board)
Luxor Hotel and Casino
Las Vegas, Nevada
02.2016 - Current
- Delivered high-quality customer service to enhance guest experiences.
- Demonstrated knowledge of call and well liquors, domestic and imported beers, and wines.
- Executed cash handling procedures for transactions.
- Utilized POS systems, InfoGenesis and Micros, to streamline operations.
- Applied expertise in Collective Bargaining Agreements effectively.
- Maintained MGM International service standards by embodying SHOW principles.
- Received commendations from management for exceptional sales performance in August 2016.
- Awarded Customer Service Excellence in 2016 and 2018 by local authorities.
Cosmetologist
Supercuts
08.2015 - 02.2016
- Provide salon services (e.g. Haircutting, styling, color, skin care, and waxing).
- Extensive background in retail sales.
- Providing excellent customer service to returning and new clients.
- Money Handling
Seasonal Sales Representative
LUSH Mandalay Bay
10.2015 - 01.2016
- Provide quality customer service to all store customers with knowledge and education about Lush products.
- Cashier Money Handling experience.
Cosmetologist
American Male
05.2014 - 07.2015
- Provide salon services (e.g. Haircutting, styling, color, skin care, and waxing) to a prominent male clientele.
- Extensive background in retail sales.
- Providing excellent customer service to returning and new clients.
- Strong retention record.
- Money Handling
Cosmetologist
Sport Clips
03.2011 - 04.2014
- Provide hair cutting services to a prominently based, male clientele.
- Excellent Customer Service skills.
- Strong retention record.
- Extremely hard working.
- Money handling.
- Key Holder
Cosmetologist
Fantastic Sam’s Salon
03.2010 - 08.2010
- Provided Salon services and Sales to walk in and return clients.
- Superior Cosmetology skills.
- Money handling experience.
- Strong team worker.
Customer Service Representative
Keystone Insurance
07.2009 - 12.2009
- Provided customer service to all of the company’s clients.
- Retrieved all information needed for the company as well as clients.
- Strong communication skills and sales with a variety of companies.
- Excellent knowledge and use of Microsoft Word, Excel, and PowerPoint.
Cosmetologist
Beauty Center
08.1999 - 07.2009
- Independent Contractor and Retail Sales.
- Provide services to the store's retail customers as well as the general public.
- Knowledge in color, women and men hairstyling.
- Personal Bookkeeping.
- Money handling.
- Key Holder.
- Provided information on salon products to customers.
Cocktail Server
Golden Nugget Hotel and Casino
03.2003 - 03.2006
- Culinary Union Cocktail Server.
- Represented what the hotel looked to stand for and provided to upmost professional customer service to hotel guests as well as many Las Vegas locals.
- Provided drinks (cocktails) in a professional and timely manner to hotel guests.
- Money handling skills (Cash and carry).
- Side work duties.
- Provided information on salon products to customers.
- Money handling.
- Key Holder.
Education
Bachelor Arts Degree - Liberal Arts, English with a concentration in Professional and Technical Writing
University of Nevada Las Vegas
Las Vegas, NV08.2025
Cosmetologist -
Academy of Hair Design Las Vegas
Las Vegas, NV01.2008
Beverage Server -
Academy of Professional Cocktail Servers And Bartenders
Las Vegas, NV01.2002
High School Diploma -
Cimarron-Memorial High School
Las Vegas, NV01.1999
Skills
- Technical writing
- Customer service and support
- Retail sales and cash handling
- Project management
- Effective communication
Profile
8 years, 14 years, True, True, Organized, Highly motivated, Hard working
Timeline
Cocktail Server (Pool and Casino Floor-Extra Board)
Luxor Hotel and Casino
02.2016 - Current
Seasonal Sales Representative
LUSH Mandalay Bay
10.2015 - 01.2016
Cosmetologist
Supercuts
08.2015 - 02.2016
Cosmetologist
American Male
05.2014 - 07.2015
Cosmetologist
Sport Clips
03.2011 - 04.2014
Cosmetologist
Fantastic Sam’s Salon
03.2010 - 08.2010
Customer Service Representative
Keystone Insurance
07.2009 - 12.2009
Cocktail Server
Golden Nugget Hotel and Casino
03.2003 - 03.2006
Cosmetologist
Beauty Center
08.1999 - 07.2009
Bachelor Arts Degree - Liberal Arts, English with a concentration in Professional and Technical Writing
University of Nevada Las Vegas
Cosmetologist -
Academy of Hair Design Las Vegas
Beverage Server -
Academy of Professional Cocktail Servers And Bartenders
High School Diploma -
Cimarron-Memorial High School
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