Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessie Gustafson

Redding,CA

Summary

Compassionate healthcare professional with 15 years of experience in patient access and funding coordination within the healthcare sector. Proficient in insurance verification, medical coding (ICD-10, CPT), and patient intake processes. Demonstrated ability to manage large patient caseloads while ensuring compliance with privacy regulations. Committed to enhancing patient care through effective communication and administrative support across multiple healthcare facilities. Authorized to work in the US for any employer

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Shasta Regional Medical Center
05.2023 - Current
  • Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
  • Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
  • Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
  • Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
  • Utilized problem-solving skills to address complex insurance issues such as claim rejections or prior authorization requirements
  • Performed insurance verifications for scheduled procedures, ensuring proper coverage prior to treatment
  • Maintained knowledge of current healthcare regulations and compliance requirements related to patient access functions

Funding Coordinator

National Seating & Mobility
02.2016 - 09.2023
  • Reviewed and analyzed medical records to ensure accuracy, completeness, and compliance with regulations
  • Collaborated with healthcare providers to clarify and obtain missing or incomplete documentation
  • Maintained up-to-date knowledge of coding guidelines, regulations, and compliance requirements
  • Ensured that all patient records met the standards required for billing and reimbursement purposes

Front Desk Receptionist/ funding coordinator

Assistive Technology group
04.2012 - 08.2015
  • Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
  • Verified patient insurance information and collected co-pays and payments for services
  • Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
  • Reviewed and analyzed medical records to ensure accuracy, completeness, and compliance with regulations
  • Utilized electronic health record (EHR) systems to capture patient information and clinical documentation
  • Maintained up-to-date knowledge of coding guidelines, regulations, and compliance requirements
  • Performed regular audits of clinical documentation for quality assurance purposes

Education

Certificate - Healthcare Administration

Western Career College
Sacramento, CA
06.2013

Skills

  • Communication skills
  • Administrative experience
  • Organizational skills
  • ICD-10/CPT CODING
  • HIPAA compliant

Certification

Certificate in Healthcare Administration

Timeline

Patient Access Representative

Shasta Regional Medical Center
05.2023 - Current

Funding Coordinator

National Seating & Mobility
02.2016 - 09.2023

Front Desk Receptionist/ funding coordinator

Assistive Technology group
04.2012 - 08.2015

Certificate - Healthcare Administration

Western Career College

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