JESSIE JENSEN
Detroit,MI
Summary
Customer-focused enterprise software and industrial technology professional with 10+ years of experience managing complex accounts across direct and channel sales. Skilled at building trusted customer relationships, coordinating onboarding and implementation, arranging training, and aligning solutions with customer goals. Experienced in retention, account planning, and identifying opportunities to expand product adoption across PLM, CAE, MCAD, robotics, PLC automation, AI, and industrial DevOps. Serves customers across manufacturing sectors including automotive, aerospace and defense, consumer products, medical devices, heavy equipment, and electronics. Known for clear communication, analytical problem-solving, cross-functional collaboration, and helping customers realize value from technology investments.
Overview
19
19
years of professional experience
Work History
Enterprise Account Manager
PDSVISION
10.2025 - Current
- Help discrete manufacturers connect every stage of the product lifecycle to reduce operating costs and improve efficiency, innovation, and compliance.
- Manage new-business development and account expansion across enterprise accounts, serving organizations with annual revenues exceeding $3 billion.
- Support customers across the Midwest and Northeast in automotive, aerospace and defense, consumer products, medical devices, and electronics.
- Maintain 99% customer retention across new and existing accounts.
- Achieve commit and stretch-commit goals in every quarter to date.
- Coordinate new-customer onboarding by introducing customers to the Services team for implementation projects and scheduling training sessions with the appropriate resources.
- Develop and execute strategic account plans to identify expansion opportunities, deepen customer relationships, and generate new business within existing accounts.
- Identify and engage prospects through industry and competitive research, using Sales Navigator, ZoomInfo, Salesforce Engage, AI prospecting tools, phone, email, and in-person outreach.
- Lead all outbound prospecting without SDR support and partner with Marketing on email campaigns, webinars, and events.
- Deliver sales presentations to executives and decision-makers, including VPs, CEOs, CFOs, and directors.
- Represent the company at industry conferences and trade association events.
- Develop territory plans and customer-specific pricing strategies; collaborate with cross-functional and sales teams to target markets and align business strategies.
Sr. Account Manager
Copia Automation
08.2023 - 10.2025
- Responsible for new business development, and existing account management and growth in enterprise accounts with annual revenues surpassing $3 billion.
- Responsible for new business development, and existing account management and growth in enterprise accounts with annual revenues surpassing $2.5 billion.
- Brought in a minimum of 5 new customers per quarter, switching from competitive tools.
- Sold existing customers on the breadth of the portfolio by focusing on their business needs and suggesting diversified product offerings.
- Developed and implemented a comprehensive sales plan to increase revenue in the assigned territory.
- Engaged existing customers to expand portfolio utilization by aligning solutions with their specific business needs.
- Identified potential new customers through research of industry trends and competitive analysis.
- Delivered sales presentations to VPs, CEOs, CFOs, and director-level employees at companies.
- Attended conferences and trade association meetings to represent the company and promote products.
- Developed and implemented a comprehensive sales plan to increase revenue in the assigned territory.
- Helped companies reduce operating costs while increasing code integrity and site performance with automated backups, Git-based version control, and AI tools for PLC code.
Sr. Account Manager
Rapid Robotics
10.2022 - 08.2023
- Responsible for new business development, and existing account management and growth in enterprise accounts
- Focused on developing new business while managing existing accounts to enhance growth in enterprise accounts.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Met quota attainment for each quarter present
- Enhanced brand recognition and sales through active participation in industry events and proactive networking.
- Grew repeat customer base by maintaining relationships with high-profile clients and resolving service issues.
Enterprise Account Manager
PTC Inc.
02.2020 - 10.2022
- Achieved commit and stretch commit goals for all quarters present with $300 million annual quota.
- Drove new business development and expanded existing account relationships.
- Responsible for new business development and existing account growth.
- Put together and implemented personalized solutions for each client.
- Set up and negotiated contracts with customers to close deals.
- Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
- Collaborated with sales support, product delivery and customer service departments to manage service delivery and build client retention.
- Researched and developed pipeline of clients that demonstrated interest in organizational partnerships.
- Promoted and sold product concepts and offerings to multiple stakeholders across different departments within organization.
- Built relationships with customers by initiating contact and discussing service options via phone and email to explore connections, offer services and cement relationships.
Sr. Account Manager
Fisher Unitech
06.2017 - 01.2020
- Helped companies reduce operating costs, while increasing design productivity using 3D mechanical design software, simulation software, electrical design software and data management software.
- Brought in a minimum of 5 new customers per month; switching from competitive tools or from another reseller.
- Maintained 99% client retention rate through development of customer relationships.
- Leads generated from strategic planning and research in the territory.
- Achieved commit and stretch commit goals for all quarters present.
- Contacted potential customers via telephone, email and in-person.
- Set up and negotiated contracts with customers to close deals.
- Attended conferences and trade association meetings to represent the company and promote products.
- Helped companies reduce operating costs, while increasing design productivity using 3D mechanical design software, simulation software, electrical design software and data management software.
Sr. Account Manager
Revize Software Systems
11.2016 - 06.2017
- Managed select government accounts across the United States; counties, cities, villages, state departments, school districts, colleges, etc.
- Developed new business opportunities and grew existing accounts, contributing to overall account performance.
- Achieved commit and stretch commit goals for all quarters present.
- Closed first deal faster than any new sales person within 20 years.
- Delivered exceptional account service to strengthen customer loyalty.
- Planned, created and delivered sales presentations.
- Delivered exceptional account service, resulting in strengthened customer loyalty and retention.
- Project management through full sales cycle.
Territory Account Manager
Gemalto
02.2016 - 10.2016
- Managed all enterprise accounts 300 mil or above in MI, OH, KY & WV.
- Responsible for new business development and existing account growth.
- Achieved commit and stretch commit goals for all quarters present.
- Sold breadth of product line to existing customers, generating incremental revenue.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
- Addressed customer questions and concerns regarding products, prices and availability.
- Determined the cost and pricing of proposals and bids.
- Planned, created and delivered sales presentations.
- Delivered exceptional account service to strengthen customer loyalty.
Account Manager
Netech Corporation
05.2014 - 02.2016
- Established strategic relationships with new and existing customers.
- Exceeded monthly sales quotas and created key sales reporting.
- Facilitated orders and managed pricing.
- Prospecting, lead generation and setting appointments.
- Utilized Cisco Commerce Workspace and Connect Wise software for daily operations.
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
Assistant Finance Manager
Lafontaine Automotive Group
02.2013 - 05.2014
- Negotiated financing agreements with lending institutions to secure favorable terms for customers.
- Monitored and assessed lead generation and marketing sources to optimize outreach efforts.
- Responsible for various accounting and purchasing functions.
- Maintained, monitored and gauged all lead generation and marketing sources.
- Managed accounting and purchasing functions to support operational efficiency.
- Processed state title work for all sold, purchased and traded vehicles.
Account Manager
Cyclonix, Inc
07.2011 - 11.2012
- Developed new business opportunities in the US and international markets.
- Sold and managed over $950K in new business during 2012; well over $600K goal.
- Managed on-site execution of client events, including trade shows.
- Led project management and coordinated design and production teams for client projects.
- Presented full marketing campaigns, managed budgets and developed RFPs.
Logistics Intern
Sandler & Travis Trade Advisory Services Inc
05.2008 - 01.2010
- Managed incoming FTA documentation from suppliers to ensure compliance and accuracy.
- Served as primary contact for client communications, addressing inquiries and facilitating responses.
- Compiled statistical status reports and updated supplier contact information to support accurate data management.
- Utilized Trade Via software applications for efficient data management.
Education
Bachelor of Science - Marketing with Sales Concentration
Central Michigan University
Mount Pleasant, MI12-2011
Skills
Customer Success & Account Management: Enterprise account management Customer onboarding Implementation coordination Product adoption and enablement Training coordination Success and account planning Customer retention Renewal and expansion strategy Customer health and risk management Value realization Executive stakeholder management Cross-functional collaboration
SaaS & Manufacturing Technology: SaaS PLM and digital transformation ERP CAE Industrial DevOps Git-based version control Automated PLC backups Robotics integration Robotics as a service AI tools
Sales & Business Methods: Consultative selling Business development MEDDICC Challenger sales Direct and channel models HubSpot Salesforce Executive and technical presentations Process design and improvement Business acumen Force Management training FranklinCovey training
Timeline
Enterprise Account Manager
PDSVISION
10.2025 - Current
Sr. Account Manager
Copia Automation
08.2023 - 10.2025
Sr. Account Manager
Rapid Robotics
10.2022 - 08.2023
Enterprise Account Manager
PTC Inc.
02.2020 - 10.2022
Sr. Account Manager
Fisher Unitech
06.2017 - 01.2020
Sr. Account Manager
Revize Software Systems
11.2016 - 06.2017
Territory Account Manager
Gemalto
02.2016 - 10.2016
Account Manager
Netech Corporation
05.2014 - 02.2016
Assistant Finance Manager
Lafontaine Automotive Group
02.2013 - 05.2014
Account Manager
Cyclonix, Inc
07.2011 - 11.2012
Logistics Intern
Sandler & Travis Trade Advisory Services Inc
05.2008 - 01.2010
Bachelor of Science - Marketing with Sales Concentration
Central Michigan University