Jessie Lee Campos
Las Vegas
Summary
Dynamic professional with a proven track record at LoanCare, LLC, specializing in data validation and exception reporting. Expertise in enhancing customer relationships and fostering team collaboration. Strong spreadsheet manipulation skills drive accuracy and efficiency in mortgage identification processes. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Mers Specialist I
LoanCare, LLC
Virginia Beach
05.2021 - Current
- Verify all new loans boarded to the organizations servicing platform match the data set up in the MERS online database
- Research, identify and report exceptions daily to the client or internal management team for review and resolution
- Validate mortgage identification numbers (MIN) for correctness on daily basis
- Utilize ability to create and manipulate spreadsheets and other various data models
Insurance Premium Payment Associate
Optima Health
Virginia Beach
12.2020 - 05.2021
- Assist members with account inquiries, billing issues and payments
- Monitor accounts for balances using computer software and a variety of automated system
- Complete accurate and timely documentation of customer interactions and payment history
- Handle inbound and outbound calls from customers in a fast-paced environment while delivering quality service to our customers
Front of House Cashier
Chick-fil-A
North Hampton
11.2019 - 09.2020
- Deliver Remarkable service to each guest
- Must communicate using the language of hospitality with guests, fellow Team Members and Leadership
- Responsible for courteously interacting with guests, taking guest orders and explaining/suggesting menu items, as well as handling cash accurately
- Helps maintain a sanitary and safe restaurant
Collection Agent
Progressive Management Systems
West Covina
08.2016 - 09.2019
- Processes incoming correspondence in Docushare queues, sending collections to floor for further follow up, responding with letter or sending account to RML queue for client data
- Processes incoming faxes by updating DBCC
- Processes all of the disputes and ID Disputes that come through E-Scars
- Creates and mails out all necessary outgoing debtor mail.
- Logs all incoming bankruptcy paperwork in DBCC and forwards onto client when necessary
- Data research and multitasking; ability to read client notes and maneuver through the collectors working screen
- Attended several training classes; passing all associated tests
- Awarded several perfect attendance awards
Guest Experience Captain
Buffalo Wild Wings
Whittier
01.2016 - 07.2017
- Delivered exceptional customized guest experiences
- Introduced new guest to the Buffalo Wild Wings brand
- Managed product and promotional offerings
- Managed audio/visual equipment throughout the establishment
- Supported local sporting events, activities, and initiatives
- Actively participated in and drove marketing and community outreach including facilitation of fundraising efforts, and event planning
Tutor
A Better Tomorrow Education
Pico Rivera
01.2015 - 01.2016
- Offer assistance with developing study strategies
- Developed individualized tutoring plans to fit each students needs
- Prepared tutoring sessions to ensure tutee's academic development
- Assessed the tutee's progress throughout tutoring sessions
- Participated in tutoring training and development sessions
Cashier
Sears
Montabello
10.2012 - 04.2015
- Provided premier customer service
- Handled high volume of money exchange daily
- Provided training that helped motivate new cashiers
- Timely processing of returned merchandise and product exchanges
- Provided customer complaint resolutions
- Maintained clean and orderly check out areas
- Provided company policies and procedures to customers when needed
Education
Associates of Arts - Sociology
Pasadena City College
Pasadena, CA01.2015
High School Diploma -
El Rancho High School
Pico Rivera, CA01.2012
Skills
- Data validation
- Spreadsheet manipulation
- Exception reporting
- Mortgage identification
- Account reconciliation
- Customer relationship management
- Time management
- Team collaboration
Timeline
Mers Specialist I
LoanCare, LLC
05.2021 - Current
Insurance Premium Payment Associate
Optima Health
12.2020 - 05.2021
Front of House Cashier
Chick-fil-A
11.2019 - 09.2020
Collection Agent
Progressive Management Systems
08.2016 - 09.2019
Guest Experience Captain
Buffalo Wild Wings
01.2016 - 07.2017
Tutor
A Better Tomorrow Education
01.2015 - 01.2016
Cashier
Sears
10.2012 - 04.2015
Associates of Arts - Sociology
Pasadena City College
High School Diploma -
El Rancho High School