JESSIE MCKIE
EDI Specialist
Augusta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Implementation Specialist
ADP
01.2020 - Current
- Analyze existing systems, interface requirements and business processes
- Setup new Electronic Data Interchange between ADP and insurance carriers
- Partner with client and insurance carriers to validate data transmission
- Excellent Analytical and time management skills
- Excellent critical thinking skills
- Knowledge of benefit plans and guideline
- Received Certified Healthcare Reform Specialist Certification (CHRS)
Benefit Services Specialist
ADP
02.2018 - 01.2020
- Manage benefits plans daily
- Project Manager for Annual Enrollment for GES Clients and Non-Core Clients
- Partners with back office team to coordinate audits and other deliverables
- Review, modify and maintain standard operating procedures for benefits
- Monitor data flow and integration to ensure timely reporting
- Escalate failures regarding connection files to appropriate teams in a timely manner
- Works with team members to resolve errors timely and accurately
- Makes recommendations to management and teammates
- Communicate benefit changes and policy to clients
- Works with benefit carriers to support client administration
- Resolve eligibility and vendor invoicing errors
- Performs Quality Assurance procedures as specified in Client Procedures document
- Acts as a Liaison between the solution center, relationship manager and client to explain benefit related processes
- Assists in reviewing benefit plans and service requirements for the solution cents in transitioning client to service from implementation
- Review system configuration, standards, client operating procedures and knowledge base are accurate and complete.
Benefit Rep/Benefit Services Specialist
ADP
02.2011 - 02.2018
- Daily interaction with major accounts’ clients
- Partners with various team members to coordinate and execute Annual Enrollment process for clients
- Assist with self-service logins
- Generate and assign client specific cases in Siebel
- Provide comprehensive detailed explanations of medical, dental, vision, and flexible medical reimbursement spending accounts
- Process pending enrollments through HRB/WFN v7
- Prepare full enrollment reports
- Troubleshoot (basic) WFN related issues to include carrier connections, plan set-up, participant information, administrative practices, and plan compliance
- Partner with the Service Support Specialists regarding technical issues such as; Adding locations to benefits plan structures, importing client data and updating contingencies rules for benefit plans
- Recently I worked with teammates to outline competencies for training new benefit representatives.
Contact Center Supervisor/Call Center Email Support
08.2005 - 05.2010
- Updated and posted operational key codes to intranet site
- Responsible for updating incoming call report for proxy group
- Prepared weekly forecast projection
- Distributed Catalog drops and source codes to Corporate personnel and Proxy
- Prepared and presented annual evaluations
- Mentored and coached Representatives regarding proper call handling
- Participated in Work Environment Improvement
- Created Semi Annual Newsletter
- Reported discrepancies on website to the appropriate department
- Work with Brands to resolve customer complaints
- Screened potential applicants for employment
- Held monthly incentive contests to achieve team participation
Manager
Sitel Corporation
04.2000 - 08.2005
- Responsible for managing technical support representatives
- Monitor and maintain problematic areas for optimal level of customer service
- Received customer service awards on various occasions
- Handled escalated calls as necessary
- Reviewed hourly employees time sheet to ensure proper time reports
- Motivate reps to provide excellent customer service
- Provided Annual evaluations
- Arranged daily conference calls with Work Force Management Corporate personnel
- Scheduled weekly calibration calls between clients and quality control managers
Medical Social Services Office Manager
09.1998 - 04.2000
- Managed office personnel
- Confirmed weekly payroll submission
- Managed day to day operation of Child Care Center
- Submitted and received approval from Georgia Department of Human Resources for Child Care Center
- Maintained supplies for Child Care Center
- Maintained records for review by GA Department of Human Resources
- Organized annual enrollment fairs
- Screened employees and sent fingerprints to GBI for background checks of Child care workers
Education
Bachelor Of Science - Psychology
Troy University
Troy, ALMedical Secretarial
Augusta Technical College
Augusta, GABachelor Of Science - Psychology
University of Phoenix
Tempe, AZSkills
- Microsoft Word, Microsoft EXCEL, Microsoft PowerPoint, AS400 based programs, and Siebel
- Type 55 words a minute, Experience operating FAX, Copy, and Scanner
- Customer Support
- Customer Implementation
- Production Work
- Critical Thinking
- Telephone Etiquette
- Project Management
- Organizational Skills
- Friendly and Patient
- Customer Communication and Empathy
- Collaborative Team Player
- Benefits Implementation
Additional Information
- Awards , Received Bravo awards for assisting my peers. Received Stellar Award nomination from ASO Manager
Timeline
Implementation Specialist
ADP
01.2020 - Current
Benefit Services Specialist
ADP
02.2018 - 01.2020
Benefit Rep/Benefit Services Specialist
ADP
02.2011 - 02.2018
Contact Center Supervisor/Call Center Email Support
08.2005 - 05.2010
Manager
Sitel Corporation
04.2000 - 08.2005
Medical Social Services Office Manager
09.1998 - 04.2000
Bachelor Of Science - Psychology
Troy University
Medical Secretarial
Augusta Technical College
Bachelor Of Science - Psychology
University of Phoenix
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