Jessie Mole
Bend
Summary
Dynamic Store Manager with proven ability to enhance customer experiences, optimize inventory management, and lead high-performing teams. Adept at problem-solving and multitasking to drive operational success.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
Bend, OR
01.2026 - Current
- Managed daily store operations to ensure exceptional customer service and product quality.
- Trained and mentored baristas on beverage preparation and customer interaction techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored cash handling procedures for accuracy and compliance with company policies.
- Assisted in the execution of promotional campaigns to drive sales and enhance customer engagement.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain a clean, organized, and safe store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Shift Supervisor
Starbucks
Beaufort, SC, Savannah Ga, Medford Or,
03.2021 - 09.2025
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on coffee preparation and operational standards.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Implemented efficient workflow processes to enhance productivity during peak hours.
Server
Longhorn Steakhouse
Beaufort, SC
05.2019 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate meal preparations and special requests.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Developed and maintained strong relationships with regular customers to foster repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Virtual Assistant
How to Find Your Dream Job Podcast
Portland, OR
01.2018 - 10.2022
- Completed business correspondence, transcription, and data entry.
- Developed engaging content for diverse clients, enhancing brand voice and messaging consistency.
- Efficiently organized workload, prioritizing tasks according to urgency and importance for optimal productivity.
- Showcased versatility in writing across diverse subjects, including business, technology, finance, healthcare, travel, lifestyle, among others.
- Maintained a keen eye for detail, resulting in polished final drafts free from grammatical errors and inconsistencies.
- Improved overall readability of written works by employing strong editing skills and attention to detail during the revision process.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Brainstormed ideas to create useful content for clients.
- Created content for websites and online publications.
Barista
Starbucks
Beaufort, SC
09.2019 - 09.2021
- Delivered exceptional customer service by accurately processing orders and addressing customer inquiries.
- Operated espresso machines and coffee brewing equipment to prepare quality beverages consistently.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
Backstage Manager
Beaufort Little Theatre
Beaufort, SC
08.2016 - 12.2018
- Coordinated backstage logistics for performances, ensuring smooth transitions and timely cue execution.
- Supervised set design and construction processes, maintaining high-quality production standards.
- Trained and mentored crew members on safety protocols and operational procedures.
- Developed efficient scheduling systems for rehearsals and performances, optimizing resource allocation.
- Implemented improvements in equipment management, enhancing overall performance readiness.
- Managed inventory of stage props and costumes, ensuring availability for all performances.
- Evaluated technical rehearsals, providing feedback to enhance performance quality and audience experience.
- Organized pre-show preparations including dressing room assignments, green room setup, hospitality arrangements for visiting artists or VIP guests.
- Enhanced show quality by effectively managing backstage operations and coordinating with production teams.
- Handled unexpected issues that arose during productions calmly and efficiently while maintaining professionalism throughout the process.
- Streamlined set changes for smoother transitions between scenes, improving overall audience experience.
- Assisted in the design of sets, lighting schemes, sound systems, costumes, props as needed to achieve desired aesthetics within budget constraints.
Education
High School Diploma -
Homeschool
Early Branch, SCBachelor of Science - Business Accountancy
Arizona State University
Tempe, AZ05-2030
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
Timeline
Store Manager
Starbucks
01.2026 - Current
Shift Supervisor
Starbucks
03.2021 - 09.2025
Barista
Starbucks
09.2019 - 09.2021
Server
Longhorn Steakhouse
05.2019 - 03.2023
Virtual Assistant
How to Find Your Dream Job Podcast
01.2018 - 10.2022
Backstage Manager
Beaufort Little Theatre
08.2016 - 12.2018
High School Diploma -
Homeschool
Bachelor of Science - Business Accountancy
Arizona State University