Jessica Mueller
Maricopa,AZ
Summary
Experienced pharmacy team member with expertise in supporting pharmacists in prescription preparation and meeting customer requirements. Prioritizes safety and maintains a well-organized approach while collaborating with insurance providers, prescribers, and individuals to effectively resolve concerns. Strong relationship-building skills and proficient in multitasking to ensure efficient operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FC, HD & Retail Pharmacy Technician
Banner Health
11.2023 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Intern
Fry's Marketplace
10.2021 - 06.2023
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
- Counseled patients on new medications and OTC products.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Certified Pharmacy Technician
Fry's Marketplace
12.2012 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Courtesy Clerk
Fry's Marketplace
06.2008 - 12.2012
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
Education
PharmD D. - Doctorate of Pharmacy
University of Arizona
Tucson, AZ06.2023
Associate of Science - Chemistry
Central Arizona Community College
Apache Junction, AZ05.2020
Skills
- Drug Safety
- Customer Support Expertise
- Updating Medication History
- HIPAA
- Call Management
- Insurance Billing
- Patient confidentiality
- Insurance verification
Certification
- CPhT - Certified Pharmacy Technician
- PTCB- Pharmacy Technician Certification Board
Timeline
FC, HD & Retail Pharmacy Technician
Banner Health
11.2023 - Current
Pharmacy Intern
Fry's Marketplace
10.2021 - 06.2023
Certified Pharmacy Technician
Fry's Marketplace
12.2012 - 10.2021
Courtesy Clerk
Fry's Marketplace
06.2008 - 12.2012
PharmD D. - Doctorate of Pharmacy
University of Arizona
Associate of Science - Chemistry
Central Arizona Community College
- CPhT - Certified Pharmacy Technician
- PTCB- Pharmacy Technician Certification Board
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