Jessie Quinonez
SAN ANGELO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Senior Quality Assurance Auditor
Health Care Service Corporation
02.2016 - Current
- Completed timely quality audits on finalized claims and cited for corrective action when audit was inaccurate.
- Educated and oriented employees to improve compliance with quality protocols.
- Gathered and reviewed current data to determine areas in need of improvement.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Ran weekly sample size to ensure claims staff had adequate number of samples.
- Reviewed New Hire and Up-skilled trained employees to ensure they were proficient in new knowledge.
Customer Service Representative
H-E-B Grocery
09.2006 - 05.2017
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered phone calls and routed customers to the correct department.
- Processed bill payments for customers.
- Adhered to Money Services Business standards to cash checks and process Western Union transactions.
Education
High School Diploma -
Cooper High School
AbileneSkills
- Internal auditing
- Documentation review
- Corrective action planning
- Training and coaching
- Compliance standards
- Workflow planning
- Quick Learner
- Collaborator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Quality Assurance Auditor
Health Care Service Corporation
02.2016 - Current
Customer Service Representative
H-E-B Grocery
09.2006 - 05.2017
High School Diploma -
Cooper High School
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