JESSIE RIVERA
El Paso
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Sterilization Technician
Smile Life Orthodontic
12.2024 - 07.2025
- Assisted orthodontists in patient examination and treatment procedures.
- Prepared and organized dental instruments for efficient workflow.
- Educated patients on oral hygiene practices and post-treatment care.
- Maintained accurate patient records and updated treatment plans consistently.
- Collaborated with team to enhance patient experience and satisfaction.
- Implemented infection control protocols to ensure a safe environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Conducted routine inspections of dental instruments for cleanliness and functionality.
- Operated autoclaves and sterilization equipment to ensure compliance with safety standards.
Warehouse Worker
Marshall's distribution center
12.2023 - 12.2024
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Inspected conveyor components for wear or damage on a regular basis.
- Troubleshot mechanical issues with conveyors, including drive motors, gearboxes and pulleys.
- Trained personnel in the proper use of machine tools used in servicing conveyors belts.
Maintenance Supervisor
The Elmont
06.2023 - 11.2023
- Communicated with management to improve building needs and upkeep with equipment upgrades and performance.
- Ensured that all repairs were completed in a timely manner while adhering to budget constraints.
- Maintained accurate records of all maintenance activities performed.
- Ordered necessary materials, supplies and tools needed for completion of assigned tasks.
- Provided technical guidance to maintenance staff members on the proper use of tools and equipment.
- Managed a team of maintenance personnel to coordinate the daily operation of building maintenance services.
- Monitored the performance of maintenance staff to ensure compliance with company standards.
- Resolved customer complaints related to malfunctioning equipment in a timely manner.
- Trained staff members on proper operation, care and maintenance of various types of machinery.
- Monitored inventory and ordered new supplies to meet demand for repairs.
- Scheduled and supervised the work of maintenance personnel.
Customer Service Representative
Alorica
01.2023 - 06.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Animal Care Attendant
El Paso Animal Services
12.2022 - 01.2023
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Helped customers find lost pets.
- Microchip and vaccinate animals.
Dental Assistant
99 Braces
02.2022 - 10.2022
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.
- Took impressions of patients’ teeth to create dental appliances, like retainers.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients’ teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Cashier
J.C. Penney
04.2019 - 08.2019
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Greeted numerous customers per day.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Fulfillment Team Member
Target
10.2018 - 01.2019
- Stocked designated items on shelves, end caps and displays.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Interacted with guests in friendly and knowledgeable way.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Cook
Dairy Queen
03.2017 - 09.2017
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
Sonic
04.2016 - 10.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
Education
High School Diploma - undefined
Stephen F Austin High School
El Paso, TX06.2018
Skills
- Written and verbal communication
- Coaching and mentoring
- Order taking
- Cash register operation
- Customer Relations
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer assistance
- Management
Certification
- Registered dental assistant
- CPR
Timeline
Dental Sterilization Technician
Smile Life Orthodontic
12.2024 - 07.2025
Warehouse Worker
Marshall's distribution center
12.2023 - 12.2024
Maintenance Supervisor
The Elmont
06.2023 - 11.2023
Customer Service Representative
Alorica
01.2023 - 06.2023
Animal Care Attendant
El Paso Animal Services
12.2022 - 01.2023
Dental Assistant
99 Braces
02.2022 - 10.2022
Cashier
J.C. Penney
04.2019 - 08.2019
Fulfillment Team Member
Target
10.2018 - 01.2019
Cook
Dairy Queen
03.2017 - 09.2017
Cook
Sonic
04.2016 - 10.2016
High School Diploma - undefined
Stephen F Austin High School