Summary
Overview
Work History
Education
Skills
References
Computer Experience
Timeline
Generic

Jessie Rosales

Houston,Texas

Summary

I’m seeking to expand my knowledge with this job opportunity. I'm dedicated worker with excellent communication skills with 1+years of work experience and proven knowledge of customer needs and assessments, customer service, and order processing .

Overview

4
4
years of professional experience

Work History

Sales Associate

International Shoppes
Houston, TX
10.2024 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers to determine wants or needs.

Hallmark Aviation
Houston, TX
04.2024 - 07.2024
  • Utilized computer systems to check flight schedules, seat availability, and make reservations or changes to bookings as needed
  • Assist passengers with inquiries about flight details, baggage policies, check-in procedures, and any other travel-related questions
  • Communicate clearly and professionally with passengers, colleagues, and other airport personnel to ensure smooth operations
  • Resolve issues such as missed flights, overbooked flights, or flight cancellations by rebooking passengers onto alternative flights or offering other solutions

SMX Cargo
Houston, TX
01.2023 - 04.2024
  • Utilized computer systems to manage cargo shipments and accurately track goods
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues

Chick-Fil-A
Houston, TX
10.2022 - 01.2023
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Prepared products following restaurant, health, and safety standards and procedures
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews
  • Documented customer orders and conveyed special requests to kitchen staff

Raising Cane's
Houston, TX
05.2021 - 10.2022
  • Worked at the front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from the management team
  • Took orders, prepared meals, and collected payments
  • Collaborated with team members to complete orders
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Trained new team members on procedures, customer service, and sales techniques
  • Became familiar with products to answer questions and make suggestions

Education

High School Diploma -

Klein Forest High School
Houston, TX
05-2022

Medical Assistant

Pima Medical Institute
Houston, TX

Skills

  • Spanish speaker
  • Verbal and written communicator
  • Managing multiple tasks (multitask)
  • Proficient with Microsoft Word
  • Proficient with Excel
  • Proficient with PowerPoint
  • Proficient with Internet

References

  • Maria Franco, Employer, 409-749-7903
  • Menoti Tosi, Employer, 303-961-6490
  • Neval Samlal, Employer, 346-216-7504

Computer Experience

  • Proficient with Microsoft Word, Excel, and PowerPoint
  • Internet

Timeline

Sales Associate

International Shoppes
10.2024 - Current

Hallmark Aviation
04.2024 - 07.2024

SMX Cargo
01.2023 - 04.2024

Chick-Fil-A
10.2022 - 01.2023

Raising Cane's
05.2021 - 10.2022

High School Diploma -

Klein Forest High School

Medical Assistant

Pima Medical Institute

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Jessie Rosales