Yesenia Bonilla Romo
West Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Masonry
Boss Lady Masonry
West Jordan, UT
09.2023 - Current
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained schedule of class assignments to meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Arby's
Salt Lake City, UT
01.2021 - 05.2023
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
General Manager
Del Taco
Salt Lake City, UT
10.2009 - 10.2021
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
Education
GED -
Granger High School
West Valley City, UTSkills
- Reliable and Consistent
- Job Planning
- Dependable and Responsible
- Schedule Management
- Quality Management
- Operations Oversight
- Business Development
- Staff Supervision
- Financial Administration
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Masonry
Boss Lady Masonry
09.2023 - Current
General Manager
Arby's
01.2021 - 05.2023
General Manager
Del Taco
10.2009 - 10.2021
GED -
Granger High School
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