Leonardo Rangel Melo

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Prepared job sites by removing debris and setting up materials and tools.
• Used rakes and shovels to spread, level and smooth concrete.
• Mixed mortar to lay bricks, stones and concrete sidewalks.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Prepared specialty desserts for customers for special occasions.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Used POS system to enter orders, process payments and issue receipts.

• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Counted money in drawers at end of each shift.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.

I drop out of college to join the military, but plan on going back to college