Jessie Saldana
Union City,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Consumer Experience
Nike Factory Store
Milpitas, CA
06.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Barista
Suju's Coffee & Tea
Fremont, CA
04.2023 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Lead
Hippies Brew
Union City, CA
07.2022 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Education
Associate of Science - Business Administration
Ohlone College
Fremont, CA05.2026
High School Diploma -
James Logan High School
Union City, CA05.2022
Skills
- Multilingual Communication
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Money handling abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Consumer Experience
Nike Factory Store
06.2023 - Current
Barista
Suju's Coffee & Tea
04.2023 - 06.2023
Shift Lead
Hippies Brew
07.2022 - 02.2023
Associate of Science - Business Administration
Ohlone College
High School Diploma -
James Logan High School