Job Search Status
Open to workDesired start date: Flexible
Location Preference
HybridRemoteOn-SiteLocation: Portland, OR, US
Open to relocation: No
Open To Work
JESSIE SILLS
Portland,OR
Work Preference
Summary
Results-driven operations professional with expertise in partnering across technology and business teams to drive operational readiness, mitigate risk, and deliver seamless execution in fast-paced environments. Proven ability to translate complex initiatives into strategic, actionable plans that improve efficiency, strengthen operating models, and support scalable business growth. Recognized for leveraging data-driven insights, cross-functional collaboration, and continuous improvement strategies to deliver measurable business impact.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Manager, Launch and Change Management
Global Technology, Nike
Beaverton, OR
10.2021 - 04.2026
- Owned global operational readiness and change execution for critical initiatives with material consumer and business impact
- Lead cross-functional risk identification, mitigation planning, and escalation across technology and business partners for launch and peak digital shopping events resulting in 99% up-time for digital platforms
- Established operating rhythms, governance structures, and decision frameworks to enable predictable system reliability
- Established key performance indicators to track success and identify areas of consumer friction
Manager, Launch Operations
Global Technology, Nike
Beaverton, OR
06.2018 - 10.2021
- Designed and led a global launch operations model ensuring consistent execution, system stability, and consumer fairness < 90%
- Built scalable support and escalation frameworks for peak launch moments, reducing risk
- Defined operating cadences, communication pathways, and service-level expectations across partners reducing operational incidents leading up to launches
- Served as the central operational lead for launch readiness, real-time issue management, and post-launch learning
Global Launch Operations Coordinator
Global Direct Digital Commerce, Nike
Beaverton, OR
01.2015 - 06.2018
- Supported the formation and scaling of a newly created global launch operations organization
- Coordinated cross-functional teams to streamline operational workflows and enhance communication efficiency.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Standardized tools and workflows to improve consistency and execution quality across regions
Buying Coordinator, Kids Footwear
North America Direct Merchandising, Nike
Beaverton, OR
07.2012 - 12.2015
- Supported seasonal buys for Nike Direct Kids FW stores and digital assortments
- Managed purchase orders and inventory levels to ensure optimal product availability.
- Analyzed market trends to inform strategic buying decisions and enhance product offerings.
- Coordinated launch process updates for all of NA direct
Associate Store Manager, Operations
Anthropologie
Tigard, OR
10.2010 - 07.2012
- Led store operations to enhance customer experience and ensure efficient service delivery.
- Implemented staff training programs to improve product knowledge and sales techniques.
- Streamlined inventory management processes with regular audits to maintain optimal stock levels while minimizing shrinkage.
- Managed daily staffing schedules, ensuring optimal coverage during peak hours to meet customer demand.
Education
Bachelor of Arts - Major in History, Minor in Business Administration
University of Oregon
Eugene 09.2005 - 06.2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Process improvement
- Collaboration
- Clear communication
Timeline
Manager, Launch and Change Management
Global Technology, Nike
10.2021 - 04.2026
Manager, Launch Operations
Global Technology, Nike
06.2018 - 10.2021
Global Launch Operations Coordinator
Global Direct Digital Commerce, Nike
01.2015 - 06.2018
Buying Coordinator, Kids Footwear
North America Direct Merchandising, Nike
07.2012 - 12.2015
Associate Store Manager, Operations
Anthropologie
10.2010 - 07.2012
Bachelor of Arts - Major in History, Minor in Business Administration
University of Oregon
09.2005 - 06.2009