Summary
Overview
Work History
Skills
Work Availability
Work Preference
Software
Interests
Timeline
Hi, I’m

Raphael Downes

Phoenix,AZ
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Raphael Downes

Summary

Experienced and results-driven Account Manager with over a decade of success in the sales industry. Expert in nurturing and maintaining long-lasting business relationships with clients, consistently showcasing exceptional communication skills. Adept at creative problem-solving, time management, and consistently exceeding sales targets. Committed to delivering top-notch service and solutions to drive business growth.

Earned regional recognition as a top performer with Bank of America. Garnished company-wide recognition as being one of the top 5 Account Executives consistently. Exceeded company standards of performance at The Men's Wearhouse, and was recognized as being an exceptional sales and management associate

Overview

7
years of professional experience

Work History

Single Fathers Network
Phoenix, AZ

Executive Assistant
01.2023 - Current

Job overview

  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between clients and the organization to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Turo
Phoenix, Arizona

Account Executive
08.2021 - 11.2022

Job overview

  • Trained and mentored new account executives while working towards becoming tenured associates.
  • Managed new host accounts, and made sure to provide continuous coaching and support while growing into more experienced hosts and grew their Turo fleets.
  • Maintained contact information database by keeping account details updated, clear, and relevant.
  • Strengthened client relationships with proactive and collaborative approach to manage client needs.
  • Contributed to annual revenue goals by taking on and developing high-potential new host accounts.
  • Anticipated how decisions were made, persistently explored and uncovered business needs of our department, so that I could present my findings during market meetings.
  • Collaborated with other departments to better understand our business and to implement strategies to improve our team’s efficiency and overall performance.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Brought in over $Amount in revenue while managing multiple high-profile accounts.

Bank Of America
Chandler, Arizona

Relationship Manager/Credit Card Specialist
03.2020 - 08.2021

Job overview

  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Increased product knowledge through continuous training, resulting in improved sales performance.

The Men's Wearhouse
Gilbert, Arizona

Sales Manager
07.2019 - 03.2020

Job overview

  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Skilled at working independently and collaboratively in a team environment.

Bank of America
East Lansing, Michigan

Personal/Small Business Banker
03.2018 - 08.2019

Job overview

  • Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
  • Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
  • Counseled struggling businesses on debt restructuring options available through various loan programs offered by the bank.
  • Collaborated with underwriting teams to expedite loan approval processes, ensuring timely access to funds for small business clients.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Skills

  • Strategic Planning
  • Consultative Sales
  • Creative Thinking
  • Public Relations
  • Task Prioritization
  • Appointment Setting
  • Cold Calling
  • Verbal and Written Communication
  • Deadline Management
  • Pipeline Development
  • Data Analysis
  • Business Development
  • Marketing Strategy Implementation
  • Quarterly Forecasting
  • Revenue Generation
  • Business Development and Planning
  • Pipeline Management
  • Account Planning
  • Customer Relationship Management
  • Deal Negotiations
  • Partnership Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionTeam Building / Company RetreatsCareer advancement

Software

Microsoft Office Suite

Salesforce

Interests

Philosophy

Comedy

Family Trips

Food

Cooking

Timeline

Executive Assistant

Single Fathers Network
01.2023 - Current

Account Executive

Turo
08.2021 - 11.2022

Relationship Manager/Credit Card Specialist

Bank Of America
03.2020 - 08.2021

Sales Manager

The Men's Wearhouse
07.2019 - 03.2020

Personal/Small Business Banker

Bank of America
03.2018 - 08.2019

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Raphael Downes