Microsoft Office, MS Teams, G Suite, Zoom, SAP, SaaS
JESSIE THOMPSON
Director
New Orleans,LA
Summary
Multi-talented and experienced leader well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader dedicated to continuously improving quality functions and business operations by applying top-notch organizational and interpersonal skills with a passion for empowering employees. Successfully progressed from the receptionist to a crew change coordinator, and to a purchasing agent through persistence and dedication to personal and professional growth.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Director of Quality Assurance/Corporate Compliance
Blessey Marine Services
Harahan, Louisiana
10.2017 - Current
- Sustained 100% tracking record for meeting completion deadlines with clear corrective and preventive corrective actions in place.
- Led the development of the training program used for new regulatory audits, on track to exceed the initial goal of 25% certification.
- Built the standard by which new hires are trained on the Company Management System and trained over 500 employees on regulatory compliance, policies and procedures.
- Oversaw QA operational activities such as inspections and audits, verifying compliance with prescribed KPIs and tolerance goals.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with the Responsible Carrier's Program and enhancing internal outcomes.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
Manager Quality Assurance and Corporate Compliance
Blessey Marine Services
Harahan, LA
01.2011 - 10.2017
- Increased company competitive advantage with the development and implementation of Quality Management System company environmental action plan.
- Developed reputation for successfully working with multiple departments and diverse employees.
- Structured and delivered company presentations for management leadership sessions for over 150 participants.
Small Business Owner
Fetch! Mid-city
New Orleans, LA
01.2011 - 10.2014
- Created environmentally friendly and healthy pet care and supply storefront to fulfill needs of city pet owners.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Determined best courses of action for independent pet care based on regional market trends and demands increasing service profits by 50%.
Co-Founder
Rising Shiners Productions
New Orleans, LA
08.2009 - Current
- Created award-winning theatrical productions; promoted memorable, consistent and positive guest experiences.
- Led meetings with diverse staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs for multiple projects/productions.
Manager of Purchasing
Blessey Marine Services
Harahan, LA
01.2008 - 01.2011
- Oversaw $3 million budget and all purchasing needs for Blessey Marine Services.
- Implemented process improvements that reduced average supply purchasing costs by 10%.
Purchasing Agent
Blessey Marine Services
Harahan, LA
01.2007 - 01.2008
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors for fleet of more than 150 vessels.
Education
MBA - International Business
Louisiana State University At Shreveport
Shreveport, LA 01.2021 - Current
Bachelor of Arts - Communications
Loyola University New Orleans
New Orleans, LA 09.2000 - 05.2004
Skills
Professional Communicator
Coaching/Presentational Abilities
Organizational Development
Training and Development
Problem-solving Abilities
Empathy
Creative Strategic Positioning
Quality Compliance Auditing
Office Systems Management
Process development, Innovation, and Improvement
Software
Certification
Internal Auditor Training - SafeMariner -2015
Interests
I am an active member of the film/theatre community and a member of SAG (Screen Actor's Guild) as well as AEA (Actors Equity Association)
Cofounder of Rising Shiners Productions to create meaningful and empowering theatrical experiences
Avid dog lover
Timeline
MBA - International Business
Louisiana State University At Shreveport
01.2021 - Current
Director of Quality Assurance/Corporate Compliance
Blessey Marine Services
10.2017 - Current
Manager Quality Assurance and Corporate Compliance
Blessey Marine Services
01.2011 - 10.2017
Small Business Owner
Fetch! Mid-city
01.2011 - 10.2014
Co-Founder
Rising Shiners Productions
08.2009 - Current
Manager of Purchasing
Blessey Marine Services
01.2008 - 01.2011
Purchasing Agent
Blessey Marine Services
01.2007 - 01.2008
Bachelor of Arts - Communications
Loyola University New Orleans
09.2000 - 05.2004
Additional Information
Organizations: Alpha Si Omega (Arts Honor Society), AEA (Actor’s Equity Association), SAG (Screen Actors Guild), Co-founder of Rising Shiners, Junior Achievement (Visited 20+ students from K-4th grade promoting entrepreneurship).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins