Jessie Thompson
Montrose,CO
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
16
16
years of professional experience
Work History
Stylist
Great Clips
07.2023 - Current
- Enhanced client satisfaction by providing personalized styling advice and product recommendations.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted in inventory management, keeping track of stock levels and placing orders as needed.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Cosmetologist
Smart Style
07.2021 - 06.2023
Admin
S&S Livestock
10.2019 - 08.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Office Manager/Freight Broker
Western Distributing Company
03.2008 - 10.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
Education
GED -
Bear Creek High School
Lakewood, COCosmetology -
Empire Beauty School - Littleton, CO
Littleton, CO05.2018
Skills
- Product Knowledge
- Customer Service
- Active Listening
- Teamwork and Collaboration
- Creative Thinking
- Attention to Detail
- Building Positive Rapport
- Brand Promotion
- Relationship Building
- Schedule Management
- Customer Consultation
- Excellent Communication
- Organization
- Client consultation
- Cosmetology
- Inventory Management
- Trend tracking
- Multitasking and Organization
Timeline
Stylist
Great Clips
07.2023 - Current
Cosmetologist
Smart Style
07.2021 - 06.2023
Admin
S&S Livestock
10.2019 - 08.2022
Office Manager/Freight Broker
Western Distributing Company
03.2008 - 10.2018
GED -
Bear Creek High School
Cosmetology -
Empire Beauty School - Littleton, CO