Jessie Thompson
Montrose,CO
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
16
16
years of professional experience
Work History
Stylist
Great Clips
Montrose, CO
07.2023 - Current
- Enhanced client satisfaction by providing personalized styling advice and product recommendations.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted in inventory management, keeping track of stock levels and placing orders as needed.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Cosmetologist
Smart Style
Cheyenne, WY
07.2021 - 06.2023
Admin
S&S Livestock
Commerce City, CO
10.2019 - 08.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Office Manager/Freight Broker
Western Distributing Company
Commerce City, CO
03.2008 - 10.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
Education
GED -
Bear Creek High School
Lakewood, COCosmetology -
Empire Beauty School - Littleton, CO
Littleton, CO05.2018
Skills
- Product Knowledge
- Customer Service
- Active Listening
- Teamwork and Collaboration
- Creative Thinking
- Attention to Detail
- Building Positive Rapport
- Brand Promotion
- Relationship Building
- Schedule Management
- Customer Consultation
- Excellent Communication
- Organization
- Client consultation
- Cosmetology
- Inventory Management
- Trend tracking
- Multitasking and Organization
Timeline
Stylist
Great Clips
07.2023 - Current
Cosmetologist
Smart Style
07.2021 - 06.2023
Admin
S&S Livestock
10.2019 - 08.2022
Office Manager/Freight Broker
Western Distributing Company
03.2008 - 10.2018
GED -
Bear Creek High School
Cosmetology -
Empire Beauty School - Littleton, CO