Michelle Hayes
Gulfport,MS
Summary
Dynamic and results-driven professional with extensive experience at Signature Beauty and Braids. Expert in customer service and relationship building, I excelled in resolving disputes and enhancing customer loyalty. My strong attention to detail and creative thinking contributed to successful product recommendations and brand promotion, fostering a positive shopping experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Stylist
Signature Beauty and Braids
- Navigated high-pressure environments skillfully, upholding professionalism while addressing disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Signature Beauty and Braids
01.2008 - Current
- Navigated high-pressure environments skillfully, upholding professionalism while addressing disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Science - Business Administration
Jones College
Jacksonville, FL05.2002
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Relationship building
- Fashion knowledge
- Relationship building and management
- Product recommendations
- Organization
- Brand promotion
- Product merchandising
- Active listening
- Building positive rapport
- Cosmetology
- Flexible schedule
- Schedule management
- Inventory management
- Sales promotions
- Hair styling
Certification
Drill Certified
Certificate of Completion in Cosmetology
Timeline
Customer Service Representative
Signature Beauty and Braids
01.2008 - Current
Stylist
Signature Beauty and Braids
Associate Of Science - Business Administration
Jones College
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