Jessie Traughber
Marion,NC
Summary
A resourceful and driven Product Management Associate with a background in leadership, curriculum creation, and data driven solutions. In the field of Education, quickly adapted to new strategies and implemented rigorous academic interventions to increase scholar performance. Created rigorous and standards aligned lessons in order to help students master grade level content. Students ranked highest performers in mathematics on NWEA map national assessment. Later promoted to an Instructional Coach position through these achievements and trained to support novice teachers on best practices and data driven teaching interventions. Transferred organizational, data, and leadership skills into the field of Tech Startups/Retail Industry and advanced personal knowledge of data organization across software platforms. Reliant upon communication, adaptability, data, and organizational skills. Currently, using innovative strategies to meet client needs, introduce efficient workflows between the development team and client success team to produce positive outcomes.
Overview
12
12
years of professional experience
Work History
Product Management Associate
Public Consulting Group
Remote -NC
06.2025 - Current
- Collaborate with cross-functional teams to define product requirements and specifications.
- Assist in conducting educational research to identify customer needs and trends.
- Manage product documentation and maintain accurate records of project progress.
- Develop user stories and acceptance criteria for product features and enhancements.
- Create innovative strategies to share prototypes with client's upon request
- Implemented cohort onboarding for the state of Washington onto new platform
- Identify workflow gaps and create efficient organization processes to improve them
Client Success Associate
Public Consulting Group, Inc.
Remote
02.2024 - 06.2025
- Developed client onboarding processes to enhance user experience and satisfaction.
- Managed client communications, ensuring timely responses and addressing concerns effectively.
- Collaborated with cross-functional teams to optimize service delivery and support client needs.
- Analyzed client feedback to identify trends, driving continuous improvement initiatives.
- Facilitated trainings in our state projects of Utah and Idaho school districts
Sr. Customer Support Specialist
Crisp, LLC.
Remote
01.2022 - 02.2024
- Manage all incoming customer support requests via Zendesk system
- Lead weekly stand-up meetings with Heads of Engineering to align on Customer needs and bug ticket requests
- Provide Engineering team with Google Docs of requests and keep running records of solved and unresolved issues for metric tracking
- Spear headed implementation of new metric tracking systems using Jira, Slack, and Zendesk integrations for streamlined communications among CS, Sales, and Engineering teams
- Maintained a 98% customer happiness rating for the full 2022 year by responding quickly, monitoring concerns with organized tracking, providing measurable updates, and offering alternative solutions when facing unresolved requests
- Learned Jira, Confluence, Slack, Zendesk, Full Story, and Salesforce platforms within first month of onboarding
- Built systems and structures for communications among the Support Team
- Used knowledge of SQL coding in order to query data concerns
Instructional Coach, Leadership, Homeroom Teacher
University Prep Charter School
Denver, CO
06.2021 - 12.2021
- Conducted weekly observations in order to support new teachers in classroom culture, behavior management, and curriculum digestion/implementation
- Created weekly/monthly action steps for mentee teachers based on scholar data and teaching observations
- Debrief action steps in one on one meetings using data, video observations, and resources such as, “Teach Like a Champion.”
- Joined monthly leadership meetings to discuss action steps of the whole school and create professional development series in order to promote teacher effectiveness and whole school performance
- Participated in bi-weekly math leadership meetings using the Eureka Math curriculum in order to analyze assessment data, digest videos from teacher observations, and provide feedback individually or whole school
- Incorporated two new intervention blocks in order to address unfinished learning from the hybrid/remote 2020 school year while also supporting scholars who had gaps in learning
- Regularly contacted parents and families in order to work alongside one another in scholar's success and support throughout the school year
- Aligned state standards to the annual Scope and Sequence for the 3rd grade team
- Created lesson plans that aligned to state standards with the Eureka Math curriculum
- Used weekly quiz and unit assessment data in order to spiral skills into the scope and sequence goals for skill mastery and revisiting standards.
- Coached teachers to improve practices through professional development and modeling instructional strategies.
- Modeled Math lessons for daily or weekly instruction.
- Recorded student performances for critical review and examination.
Homeroom Teacher
University Prep Charter School
07.2020 - 06.2021
- Departmentalized 3rd grade Math homeroom teacher
- Implemented ST Math, Google Classroom, Eureka math, Nearpod, and Zoom in order to facilitate a hybrid in-person/remote learning model for the 2019-2020 school year
- Piloted a MTSS intervention program that aggressively monitored scholar data in order to fill gaps in learning due to pandemic inconsistencies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
3rd Grade Homeroom Teacher/Grade Level Team Lead
Nashville Classical Charter School
07.2017 - 06.2020
- Charter school educating scholars with a classical curriculum in an achievement-oriented environment; founded through Building Excellent Schools (BES)
- Engaged in weekly live coaching, observation, debrief, and data meetings with dedicated instructional coach
- Spearheaded implementation of Achievement First (AF) Navigator Curriculum in Fall 2017 with support from AF coaches that includes professional development, teaching video submission, and monthly observations
- Achieved the highest assessment scores across AF's national portfolio of all Navigator second grade classrooms in, Generated over a dozen best practice videos in classroom culture and math instruction used to professionally develop teachers at Nashville Classical and within the AF and BES networks, school educating scholars with a classical curriculum in an achievement-oriented environment
- Led second grade team of four teachers in instruction and classroom culture by leading weekly professional development meetings, modeling best practices, and delegating responsibilities and providing accountability across the team
- Set norms and directions across second grade for field trips, class celebrations, classroom culture and daily homework
- Served as second grade representative during weekly school leadership team meetings
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Kindergarten Co-teacher
Nashville Classical Charter School
07.2016 - 06.2017
- Served as a fellow within the highest achieving, self-contained, Kindergarten classroom at Nashville Classical under the supervision of a homeroom teacher
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Assistant Manager
Metro Nashville, Susan Gray Campus
06.2015 - 06.2016
- Managed a team of 22 teachers across 11 classrooms of 3-5 year-old low-income students, which included planning curriculum, leading professional development for teaching team, administering assessments, and facilitating parent engagement
- Managed special services across the school including IEP evaluation and creation, speech/hearing testing, behavior support planning, and oversaw teacher coaching/implementation.
Lead Teacher
Metro Nashville, Tom Joy Campus
02.2014 - 06.2015
- Taught a self-contained class of 25 4-5 year old low-income students with rigorous, data-driven daily lessons and social emotional activities
- Supported parent engagement with daily notes and phone calls and monthly conferences.
Education
Some College (No Degree) - Education
RELAY Graduate School of Education
Nashville, TNBachelor of Science - Early Childhood Education
Middle Tennessee State University
Murfreesboro, TN12-2013
Skills
- 7 years of curriculum creation: Scope and Sequence Alignment, Lesson Planning, Assessment Creation
- Leadership: Assistant Manager over 22 classrooms, 2 School Leadership Teams, Instructional Coach
- Public Speaking: Professional Development Facilitator/Presenter, School District Trainer for Tech Platforms
- Data Analyst: Metrics Tracking, Performance Tracking, Identifying Gaps, Data Driven Action Planning, Excel Spreadsheet creation and management
- Tech Knowledge for Education: EDPlan Special Education platform client facing/development ends, Schoolrunner, Illuminate, Nearpod, Google Classroom, Torsch, Whetstone, Excel, Google Docs, PowerPoint, Google Slides, ANet, Amplify, Eureka Math, ST Math, Achievement First, LMS systems
- Expanded Tech Knowledge: Jira, Zendesk, Full Story, Slack, Salesforce, Confluence, Atlassian, SQL coding
Timeline
Product Management Associate
Public Consulting Group
06.2025 - Current
Client Success Associate
Public Consulting Group, Inc.
02.2024 - 06.2025
Sr. Customer Support Specialist
Crisp, LLC.
01.2022 - 02.2024
Instructional Coach, Leadership, Homeroom Teacher
University Prep Charter School
06.2021 - 12.2021
Homeroom Teacher
University Prep Charter School
07.2020 - 06.2021
3rd Grade Homeroom Teacher/Grade Level Team Lead
Nashville Classical Charter School
07.2017 - 06.2020
Kindergarten Co-teacher
Nashville Classical Charter School
07.2016 - 06.2017
Assistant Manager
Metro Nashville, Susan Gray Campus
06.2015 - 06.2016
Lead Teacher
Metro Nashville, Tom Joy Campus
02.2014 - 06.2015
Some College (No Degree) - Education
RELAY Graduate School of Education
Bachelor of Science - Early Childhood Education
Middle Tennessee State University