Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JESSIE WILSON

Anchorage,AK

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Support III

Southcentral Foundation
10.2023 - Current
  • Responded to calls, emails and live chats regarding scheduling, prescriptions and other coordination needs.
  • Screened calls to determine which needed to be forwarded to supervisor and which could be diverted to other contacts.
  • Received and reviewed incoming mail and email and responded or routed to appropriate staff to handle personally.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Store Associate

Iliamna Development Corporation
04.2015 - 12.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise
  • Answered telephone to give callers store information and look up order details
  • Improved customer service feedback scores through outstanding service.

Teacher's Aide

Lake And Peninsula School District
09.2014 - 12.2014
  • Supervised children and participated with children in activities
  • Assisted teachers with lesson preparation and curriculum implementation
  • Organized classroom, helped children with work, read stories to children, kept classroom clean and sanitary.

Education

High School Diploma -

Kokhanok High School
Kokhanok, AK 99606
12.2010

Skills

  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Small Group and Individual Assistance
  • Effective Communication
  • Organization and Prioritization
  • Classroom Maintenance and Inventory
  • Vendor management
  • Time management
  • Process improvement
  • Inventory control
  • Written communication

Accomplishments

Completed the Administrative Support Training Program at Southcentral Foundation 10/20/23

Certification

POS System Operation Exceeding Customer Expectations Store Policies and Procedures Building Customer Relationships and Loyalty Safety and Cleanliness Standards, Food Handler Certification .

Timeline

Administrative Support III

Southcentral Foundation
10.2023 - Current

Store Associate

Iliamna Development Corporation
04.2015 - 12.2020

Teacher's Aide

Lake And Peninsula School District
09.2014 - 12.2014

High School Diploma -

Kokhanok High School

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