Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jessie Jackson

Jacksonville,FL

Summary

Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver

Private Duty
St. Augustine , FL
04.2024 - Current
  • Providing transportation to and from day facilities, and daily doctor appointments.
  • Providing light household cleaning.
  • Inspected buildings for signs of damage or disrepair and reported any findings to management immediately.
  • Developed strong working relationships with tenants through courteous customer service practices.
  • Provided assistance to disabled persons in accordance with their individual needs.
  • Managed finances and legal documents for families of adults with disabilities.
  • Performed an assessment of care and referred clients for additional care services within a private home.

Travel Agent

Vacations To Go
Jacksonville, FL
10.2021 - Current
  • Assisted customers in selecting the best possible package with the least expense.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Stayed up to date on travel industry, policies and restrictions.
  • Processed payments from clients via cash or credit cards.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.

Loan Originator

SoFi
Jacksonville, FL
06.2024 - 02.2025
  • Accepted payment on accounts.
  • Maintained current knowledge of federal regulations regarding residential lending practices.
  • Prepared loan documents including promissory notes, deeds of trust and closing statements.
  • Managed personal loans, private student loans, and student loan refinance accounts.
  • Reviewed and analyzed account for funding.
  • Collaborating with underwriters and originators to resolve complex issues with loan applications.
  • Resolving technical support issues, trouble tickets, and complaints via chat, phone, and email.
  • Organized paperwork for submission to underwriting department for review prior to finalizing loans.
  • Utilized CRM, Slack, Outlook, and Zoom
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Negotiated loan terms and conditions with customers.

Loan Resolution Specialist

Selene Finance
Jacksonville, FL
07.2022 - 06.2023
  • Set up debt payment plans based on client credit, income and assets.
  • Communicated effectively via telephone and email with customers throughout the process.
  • Informed customers of loan application requirements and deadlines.
  • Interacted regularly with third party vendors who were involved in the resolution process.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Complied with state laws governing foreclosure and bankruptcy proceedings.
  • Located and suggested loan packages that met client needs and priorities. Utilized Black Knight, Ramp, CRM, Slack
  • Analyzed borrower financials to determine best course of action.
  • Performed detailed reviews of all documents associated with the loan file for accuracy and completeness.
  • Reviewed and responded to written correspondence from borrowers regarding loan status.

  • Ensured compliance with federal regulations pertaining to consumer lending practices.
  • Approved or denied loan applications and explained reasoning behind decisions.

Customer Service Representative

McKesson Specialty Health
Jacksonville, FL
10.2018 - 10.2021
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conferred with customers by telephone, chat or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Mortgage Counselor

SPS Portfolio
Jacksonville, FL
10.2017 - 10.2018
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Addressed and resolved applicant and borrower queries throughout the loan cycle.
  • Access client profiles for payment and loss mitigation options.
  • Conducted regular follow up with customers to ensure timely completion of their loan application process.
  • Collaborated with other departments to resolve any issues that arise during the loan process.
  • Originated loans and assisted senior-level credit officers with complex loan applications.
  • Ensured compliance with federal and state lending regulations.
  • Conducted comprehensive financial analyses to assess borrower's ability to repay.
  • Familiar with using Black Knight, Ramp, Avaya, Outlook, Zoom, and Slack.

Education

Bachelor of Arts -

Florida State College At Jacksonville
Jacksonville FL
03-2028

Associate of Science - Medical Informatics

Jones College
1195 Edgewood Ave. Jacksonville FL
05-1994

High School Diploma -

Orange Park High School
Orange Park FL
06-1990

Skills

  • Data analysis
  • Medical terminology
  • Electronic health records
  • Customer service
  • Project management
  • Financial analysis
  • Behavioral management
  • Community activities
  • Attention to detail
  • Respectful and compassionate

Certification

  • CPR

Certification from Health and Human Services APD Waiver

Affiliations

  • working Dreamers of Jacksonville
  • Caddy Ranch for Disabled and Terminally Ill Children
  • Adults with disabilities

Timeline

Loan Originator

SoFi
06.2024 - 02.2025

Caregiver

Private Duty
04.2024 - Current

Loan Resolution Specialist

Selene Finance
07.2022 - 06.2023

Travel Agent

Vacations To Go
10.2021 - Current

Customer Service Representative

McKesson Specialty Health
10.2018 - 10.2021

Mortgage Counselor

SPS Portfolio
10.2017 - 10.2018

Bachelor of Arts -

Florida State College At Jacksonville

Associate of Science - Medical Informatics

Jones College

High School Diploma -

Orange Park High School

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Jessie Jackson