Jessie Bedard
Grover Beach,CA
Summary
Administrative professional with experience in customer service, operations management, and transaction coordination in fast-paced environments. Skilled in records management, invoicing, scheduling, and communicating with diverse stakeholders while maintaining accuracy and efficiency. Strong background in public-facing roles with a commitment to supporting effective, community-focused operations.
Overview
7
7
years of professional experience
Work History
TRANSACTION COORDINATOR
Keller Williams Central Coast
Pismo Beach
10.2023 - Current
- Ensured all parties met contractual deadlines and that documents complied with standards.
- Communicated frequently with buyers, sellers, escrow, and colleagues in person, by phone, and by email to ensure timelines are met.
- Organized and led multiple escrows by ensuring all documents, escrow paperwork, inspections, and parties complied.
- Prepared, reviewed, and processed contracts, disclosures, amendments, and other transaction-related documents.
- Scheduled inspections, appraisals, and final walkthrough while providing regular updates to all parties involved.
- Ensured complete and compliant files prior to closing, reducing delays and minimizing transaction issues.
- Delivered exceptional customer service by promptly addressing client questions and facilitating clear communication throughout the transaction process.
REAL ESTATE AGENT
Keller Williams Central Coast
Pismo Beach
11.2021 - Current
- Learned the necessary skills for negotiating and creative problem-solving to assist clients in getting their offers accepted.
- Outgoing and friendly with a reputation for accuracy and high customer service standards.
- Prepared necessary paperwork such as closing statements, contracts, purchase agreements, listing agreements, and leases.
- Compiled lists of real estate properties with details regarding financing, features, neighborhoods, and inspections.
- Maintained a good relationship with lenders, appraisers, home inspectors, and escrow companies.
- Promoted the sale of properties through open houses, social media, engagement in multiple listing services, and advertisements.
- Established a network of mortgage lenders, contractors, and legal attorneys to refer clients.
CUSTOMER SERVICE & OPERATIONS MANAGER
Gold's Gym SoCal
Santa Clarita, CA
12.2019 - 06.2021
- Raised the standard of friendliness and member communication within the facility.
- Promoted from Front Desk Representative to Manager.
- Payroll, scheduling, cash management, and overseeing multiple departments within the facility.
- The point of contact for member disputes within the facility is to resolve them.
- Strengthened the cohesiveness of the staff by implementing a universal training program and fostering a family-like work environment.
- Recognized as one of the top managers company-wide for dedication to the company.
- Background of membership sales, member retention, and ABC Financial Services.
- Completed inventory orders for the facility, which included but were not limited to: gym equipment, retail, office supplies, and any other miscellaneous items.
- Worked in a fast-paced environment, while correctly handling payments, scheduling appointments & checking in members.
- Approachable and friendly with a reputation for accuracy and high customer service standards.
- Oversaw daily operations to ensure exceptional member experience and service quality.
Education
Bachelor of Science - Public Health
Northern Arizona University
05-2021
Skills
- Adaptability in Fast-Paced Environments
- Building Strong Team Relationships
- Resourceful Problem Solver
- Highly Receptive to Feedback
Timeline
TRANSACTION COORDINATOR
Keller Williams Central Coast
10.2023 - Current
REAL ESTATE AGENT
Keller Williams Central Coast
11.2021 - Current
CUSTOMER SERVICE & OPERATIONS MANAGER
Gold's Gym SoCal
12.2019 - 06.2021
Bachelor of Science - Public Health
Northern Arizona University