Hi, I’m
Jessie Piscitelli
Millbury,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
20
years of professional experience
1
Certification
Work History
Wicked Dance CenterSutton, MA
Dance Studio Owner
07.2014 - 09.2020
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Raised property accuracy and accountability by creating new automated tracking method.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Professional Nursing Placement Services, IncHopkinton, MA
Bookkeeping Administrative Assistant
07.2003 - 12.2014
Job overview
- Generated financial reports and summaries for management review.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Updated financial records using various software programs for current, accurate accounts.
- Identified financial data trends and discrepancies for improved forecasting.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Entered figures using 10-key calculator to compute data quickly.
- Processed employee and contractor expense reimbursements quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained and processed invoices, deposits, and money logs.
- Reduced financial discrepancies through transaction monitoring and management.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Handled day-to-day accounting processes to drive financial accuracy
- Maintained inventory of office supplies and placed orders
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Streamlined daily reporting information entry for efficient record keeping purposes
- Strengthened financial operations by conducting bank reconciliations and financial reporting
- Generated financial reports and summaries for management review
- Processed employee and contractor expense reimbursements quickly
- Implemented new accounting processes to decrease spending and work flow downtime
- Inspected account books and recorded transactions
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Corrected discrepancies in financial records for balanced books
- Implemented orderly, organized filing systems for easy record retrieval
- Generated invoices upon receipt of billing information and tracked collection progress
- Streamlined bookkeeping procedures to increase efficiency and productivity
Millbury Public SchoolsMillbury, MA
Special Education Secretary
08.2003 - 06.2006
Job overview
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs and records to quickly handle all documentation for school and parents.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted coworkers and staff members with completing reports.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
McLaughlin MechanicalMendon, MA
Receptionist, Accounts Receivable
05.2000 - 06.2003
Job overview
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Online Yoga & Ayurveda CenterBangor, PA
200 RYT Certification from Yoga Therapy And Teacher Training
10.2022
Blackstone Valley Regional Vocational Technical High SchoolUpton, MA
High School Diploma
05.2000
University Overview
- [Honor's Society Name] Member
Skills
- Promotional Marketing and Advertising
- Database Maintenance
- Payroll Administration and Timekeeping
- Manage Operations
- Develop Policies
- Mail Handling
- Verbal and Written Communication
- Telephone Skills
- Organization and Efficiency
- Reception Desk Management
- Billing and Payment Processing
- Quickbooks
- Google Docs
- Documentation
- Project Management
Certification
- Reiki Certification - Level II December 2022
- Reiki Certification - Level I September 2022
Photography
I am a self-taught photographer. It is my side hustle in the summer. I had a studio for a few years, but decided that outdoor, portrait photography was what I was most passionate about.
Timeline
Dance Studio Owner
Wicked Dance Center
07.2014 - 09.2020
Special Education Secretary
Millbury Public Schools
08.2003 - 06.2006
Bookkeeping Administrative Assistant
Professional Nursing Placement Services, Inc
07.2003 - 12.2014
Receptionist, Accounts Receivable
McLaughlin Mechanical
05.2000 - 06.2003
Online Yoga & Ayurveda Center
200 RYT Certification from Yoga Therapy And Teacher Training
Blackstone Valley Regional Vocational Technical High School
High School Diploma