Jessika Gutierrez
Flushing,MA
Summary
Highly-motivated in customer service with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Outgoing experience with handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.
Overview
2
2
years of professional experience
Work History
Paralegal/Receptionist
Vos & Eisenfeld LLP
10.2023 - 01.2025
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Jewelry Department
01.2023 - 08.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail.
- Explained policies and procedures to visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted in the design of custom jewelry pieces for customers.
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Consulted with customers about desires and sizing needs for each piece.
Education
Phlebotomist Technician - Phlebotomy
Genesis Medical Training School
Elmhurst, NY12.2024
High School Diploma -
Business Technology Early College High School
Queens Village, NY06.2019
Skills
- Customer Service
- Cash Handling
- Call Routing
- Office Organization
- Team Collaboration
- Oral and Writing Communication
- Customer Assistance and Interaction
- Sorting and Labeling
- Filing
- Problem-Solving Skills
- Fluent in English and Spanish
- Multi-Line Telephone Systems
- Works in a fast pace environment
- Eager to learn new tasks
Languages
English
Professional
Spanish
Professional
Contact
Phone Number: (929)-370-3886
Education and Training
High School & Trade School
Timeline
Paralegal/Receptionist
Vos & Eisenfeld LLP
10.2023 - 01.2025
Front Desk Receptionist
Jewelry Department
01.2023 - 08.2023
High School Diploma -
Business Technology Early College High School
Phlebotomist Technician - Phlebotomy
Genesis Medical Training School
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