Jessika Beatriz Cifuentes
Eagle Mountain,Ut
Summary
Dynamic Area Manager with a proven track record at Wurtz Strasse, LLC., enhancing financial performance and staff productivity through expert data analysis and strategic change implementation. Excelled in customer service and database management, demonstrating a keen ability to improve customer retention and streamline operations. Skilled in MS Office Suite and CRM, adept at leading teams to exceed sales goals.
Overview
11
11
years of professional experience
Work History
Area Manager
Wurtz Strasse, LLC.
Eagle Mountain, UT
12.2023 - 12.2024
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Used change methodologies to increase sales and led projects for increased productivity.
Commercial Specialist
Blendtec
Orem, UT
07.2021 - 11.2023
- Assisting customers with warranty claims over the phone or email
- Informing customers of return and warranty claim policy
- Data entry in an accurate manner
- Dispatching technicians for warranty repairs
- Technical support
- Collections, tracking unreturned motors
Will Call/Returns Team Lead
Young Living Essential Oils
Lehi, UT
04.2017 - 05.2021
- Opening and closing Will Call office depending on my shift
- In charge of Will Call store and employees when the assistant Manager was out of the office
- Processing Will Call and employee orders into the database, fill and confirm the order with the members and employees
- Maintaining the Experience Center/Will Call office, its displays and cleanliness
- Fulfilling MRFs when needed
- Managing all processes of the five-day ship
- Processing order for both domestic and international
- Providing members with excellent service over the phone and in person
Customer Service Representative Tier 3 Chat department
Young Living Essential Oils
American Fork, UT
10.2014 - 08.2017
- Answering 3 chats at a time
- Assisting member with canceling orders, refund money into the original method of payment
- Updating accounts, placing orders, tracking orders, Answering questions about the products
- Trouble shooting for the virtual office and products
- Data entry
- Explaining commission plan and monthly commissions
Customer Service Representative
Young Living Essential Oils
American Fork, UT
05.2014 - 10.2014
- Taking incoming calls Assisting members with placing and canceling orders
- Updating accounts, tracking orders
- Answering questions about the products
- Trouble shooting products
- Data entry
- Explaining commission plan and monthly commissions
Education
Bachelor of Science - Licenciatura En Administracion De Empresas.
Rafael Landivar
Guatemala, Guatemala03-1997
High School or Equivalent -
Skills
- Customer Service
- Systems and software expertise
- Production data analysis
- Database management
- MS Office Suite
- Office Management Software
- Blue Steel
- JD Edwards
- AX
- CRM
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Area Manager
Wurtz Strasse, LLC.
12.2023 - 12.2024
Commercial Specialist
Blendtec
07.2021 - 11.2023
Will Call/Returns Team Lead
Young Living Essential Oils
04.2017 - 05.2021
Customer Service Representative Tier 3 Chat department
Young Living Essential Oils
10.2014 - 08.2017
Customer Service Representative
Young Living Essential Oils
05.2014 - 10.2014
Bachelor of Science - Licenciatura En Administracion De Empresas.
Rafael Landivar
High School or Equivalent -
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