Jessika M Pabon
Davenport,FL
Summary
Proficient professional in customer service, hospitality, and food service, showcasing a robust background in multiple areas of expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Custom Orders Team Member
The Naked Cupcake
Lake Nona, FL
05.2025 - Current
- Designed custom cakes according to client specifications and themes.
- Operated ovens and other equipment to bake products according to established recipes.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Followed safety protocols and hygiene standards during food handling procedures.
- Provided excellent customer service to enhance guest satisfaction and loyalty.
- Scheduled appointments for customers based on their availability.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Made phone calls and sent emails to establish leads.
Household Manager
Self Employed.
Haines City, Florida
04.2022 - 05.2025
- Completed basic administrative work and managed household accounts.
- Ensured that all safety protocols were followed in the home environment.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Provided transportation services for family members when needed.
Bakery Manager
Sugars Gallery
Kissimmee, FL
02.2021 - 04.2022
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Revamped bakery menus by suggesting new regular and seasonal product offerings.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Owner Reservation Specialist
Westgate Resorts
Ocoee, FL
07.2018 - 11.2020
- Answer incoming phone calls, communicated with guest regarding concerns, inquiries and complaints.
- Researched and resolved all guest issues in a timely manner within approved guidelines set by management.
Pastry Cook
Walt Disney World, Production Bakery
Orlando, FL
06.2017 - 07.2018
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed and scaled loafs, muffins, shortcakes, cornbread, and followed recipes to create various goods, including cakes, cookies and breads
Confectionary Merchandiser
Walt Disney World, Confectionary
Orlando, FL
04.2016 - 06.2017
- Assist guest with confection orders and transactions.
- Created beautiful confections within guidelines for consistency of look and taste.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
Available Upon Request
Additional roles
- Starbucks, Seasonal Barista(November 2020-February 2021)
- Carlos Bakery, FOH (November 2017- March 2018)
- All Sprinkler Repair (February 2015-February 2016)
- A'Gaci, shoe sale consultant (June 2014- January 2015)
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL2012
Skills
- Fluent in English and Spanish
- Effective communication
- Supervisory experience
- Food safety compliance
- POS system training
- Scheduling appointments
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handler Certification
Timeline
Custom Orders Team Member
The Naked Cupcake
05.2025 - Current
Household Manager
Self Employed.
04.2022 - 05.2025
Bakery Manager
Sugars Gallery
02.2021 - 04.2022
Owner Reservation Specialist
Westgate Resorts
07.2018 - 11.2020
Pastry Cook
Walt Disney World, Production Bakery
06.2017 - 07.2018
Confectionary Merchandiser
Walt Disney World, Confectionary
04.2016 - 06.2017
Available Upon Request
Additional roles
High School Diploma -
Coral Glades High School