Jessilyn Gray
Savannah,GA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
5
5
years of professional experience
Work History
Health Technician
Georgia Regional Hospital
Savannah, GA
10.2023 - 03.2025
- Assisted in monitoring patient behavior and reporting changes to interdisciplinary teams.
- Maintained accurate documentation of patient progress and therapeutic interventions.
- Engaged in crisis intervention strategies to de-escalate volatile situations effectively.
- Participated in training programs to improve knowledge of behavioral health practices and protocols.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Medical Assistant/Receptionist
JC Lewis Pediatrics
Savannah, GA
08.2020 - 10.2023
- Assisted in patient check-in and check-out processes, ensuring a smooth workflow.
- Coordinated communication between patients and healthcare providers to facilitate care delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Educated patients on office policies, procedures, and insurance requirements for improved understanding.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize office efficiency.
Education
Associate of Science - Medical Assitant
South University Savannah
GA06-2020
Skills
- Patient care
- HIPAA compliance
- Clinical documentation
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Direct patient care
- Critical thinking
- Organizational skills
- Active listening
- Patient safety
Timeline
Health Technician
Georgia Regional Hospital
10.2023 - 03.2025
Medical Assistant/Receptionist
JC Lewis Pediatrics
08.2020 - 10.2023
Associate of Science - Medical Assitant
South University Savannah