JESÚS JAVIER SEPÚLVEDA BORRERO

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• Performed administrative duties such as answering phones, distributing mail and updating databases.
• Assisted staff with special projects and communications.
• Enhanced legislative research skills by analyzing and summarizing proposed bills, amendments, and policy issues.

• Settled 50 calls per day with responsibility resolve problems with medical authorizations
• Fixed customer issues using strong interpersonal skills and conflict resolution techniques
• Identified issues and took appropriate action to deliver speedy resolution.

• Adapted to a rotating schedule and maintained flexibility in order to meet business needs
• Operated cash register for cash, check and credit card transactions
• Solved customer complaints and answered queries about store products
• Displayed and restocked merchandise by following brand guidelines by the store and retail department.

• IGLTA provides information and resources for LGBTQ+ travelers and expand LGBTQ+ tourism globally impact.
• Served as front desk and visitor registration agent and put native language skills into practice to speed up processes.