Jabdiel Aviles Graulau
Puerto Rico
Summary
Motivated hospitality, tourism and customer service professional providing exceptional problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server Assistant
ST. REGIS BAHIA BEACH RESORT
05.2023 - Current
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Front Desk Agent
ROYAL SONESTA HOTEL
01.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Club Associate
Sam's Club
07.2020 - 09.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Checked inventory and selected products from specific locations based upon availability.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
Bachelor of Science - Exercise Science And Health Promotion
Sistema Universitario Ana G Mendez
Carolina, PR2021
Skills
- Bill Computation
- Room Inventory
- Performance Improvement
- Food Preparation and Safety
- High-Volume Dining
- Front Desk Management
- Lobby Auditing
- Mail and Packages
- Posting Charges
- Supply Replenishment
- Problem-Solving Skills
- Time Management
Relevant Courses
- Group Management
- Marketing and Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
- Available upon request.
Timeline
Server Assistant
ST. REGIS BAHIA BEACH RESORT
05.2023 - Current
Front Desk Agent
ROYAL SONESTA HOTEL
01.2022 - 05.2023
Club Associate
Sam's Club
07.2020 - 09.2021
Bachelor of Science - Exercise Science And Health Promotion
Sistema Universitario Ana G Mendez
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