Martir Posadas
Customer Service Representative/Contractor Specialist/Bartender/server
Houston,TX
Summary
Organized shift leader with experience in fine restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
English/Spanish
Work History
Server Assistant
Spanish Flowers
Houston, TX
10.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Contract Specialist
Longhorn Remodeling
Houston, TX
06.2022 - 11.2023
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Negotiated with bidders to achieve fair, reasonable and positive outcomes.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
Server Shift Leader
Ninfas
Houston, TX
10.2020 - 01.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Bartender
Spanish Flowers
Houston, TX
06.2018 - 09.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Aldine High School
Houston, TX 05.2017 - 05.2019
Skills
Bill computation
undefinedTimeline
Server Assistant
Spanish Flowers
10.2022 - Current
Contract Specialist
Longhorn Remodeling
06.2022 - 11.2023
Server Shift Leader
Ninfas
10.2020 - 01.2022
Bartender
Spanish Flowers
06.2018 - 09.2020
High School Diploma -
Aldine High School
05.2017 - 05.2019
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