Jesslyn Murdock
Hampton,VA
Summary
Known for creating and implementing training that expands team member capabilities and instructs organizations improvement. Experience with high-end government and civilian customers. CNA has provided medical skills that have added reliability in numerous fields. My Military service has added the knowledge of IT and Analysis. I am skilled in customer service and people skills out of this world. I am a wonderful addition to any team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intelligence Analyst
United States Air Force, USAF
Hampton, VA
07.2020 - Current
- Developed intelligence documents for senior leadership briefings.
- Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
- Conducted research to produce detailed reports on current threats and patterns of activity in designated areas.
- Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
- Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
- Performed trend analysis on collected data to determine trends in threat activities.
- Collaborated with other members of the Intelligence Community to ensure timely sharing of relevant information.
- Produced daily situational awareness reports for senior leadership teams outlining current developments in assigned areas.
- Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
Pharmacy Technician Trainee
CVS Pharmacy
Hampton, VA
02.2024 - 03.2024
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Stocked shelves with pharmaceutical products.
- Answered customer inquiries about medications, dosages and side effects.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
Pharmacy Technician Trainee
Rite Aid
Newport News, VA
09.2023 - 02.2024
- Received incoming shipments and checked accuracy of orders.
- Ordered supplies from wholesalers or manufacturers when necessary.
- Prepared intravenous solutions under the supervision of a pharmacist.
- Organized drugs by expiration date to ensure freshness.
- Ensured compliance with state laws regarding controlled substances.
- Maintained accurate inventory levels of all drugs stored in pharmacy.
- Conducted quality control checks on all medications before dispensing them.
- Kept work areas clean, organized, and safe at all times.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Stocked shelves with pharmaceutical products.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Senior Caregiver
Amada Senior Care
Colorado Springs, CO
05.2022 - 07.2022
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Took vital signs such as blood pressure and temperature when necessary.
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Developed individualized care plans according to client needs and preferences.
- Helped clients manage chronic conditions such as diabetes or arthritis through diet management and exercise programs.
- Administered medications according to physician instructions.
Elderly Caregiver
Home Instead Senior Caregiving
Colorado Springs, CO
04.2021 - 06.2022
- Transported patients to medical, dental and personal care appointments.
- Recognized emergencies and notified paramedics and family members.
- Tracked and reported clients' progress based on observations and conversations.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Instructed family members on how to provide bedside care.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Customer Service Representative
Walgreens
Ponchatoula, LA
11.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Party City
Mandeville, LA
08.2019 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Created balloon sculptures and decorations for birthday parties, weddings, corporate events, and other special occasions.
- Organized balloons in various colors and sizes according to customer requests.
- Inflated balloons with a hand pump or electric air compressor.
- Assembled balloon bouquets and centerpieces for different types of events.
- Assisted customers in selecting appropriate balloon designs and colors to fit their event theme.
- Greeted customers in a friendly and professional manner.
- Participated in weekly team meetings discussing new menu items or promotions.
Education
Bachelor of Science - Healthcare Administration
American Military University
Charles Town, WV11-2024
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2020
Skills
- Standardizing procedures
- Conducting briefings
- Managing records
- Threat detection
- Consultative Sales
- Information Security
- Complaint resolution
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Prioritization
- Staff Training
- Problem-solving abilities
- Adaptive team player
- Administrative Support
- Multi-Task Management
- In-store support
- Professional telephone demeanor
Affiliations
- Being a wife and mother are my most favorite activities to indulge in.
- Experimenting with cooking and baking.
- Beach days are the best!
Accomplishments
- Lead Analyst twice (2022/2023)
- Led >3 threat recalls
- Provided intel to units responsible for over $71B worth of assets
- Achieved over 64 hours/ 4 months of Space Intelligence Training
- Recognized for achieving the Department of Air Force vision with STEM
- Recognized for developing a communication database for 10 analysts, which enhanced intel support to 2 new Space Force Units with over 100 ppl each
Certification
- Certification in CPR and AED
- Top Secret Security Clearance
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Pharmacy Technician Trainee
CVS Pharmacy
02.2024 - 03.2024
Pharmacy Technician Trainee
Rite Aid
09.2023 - 02.2024
Senior Caregiver
Amada Senior Care
05.2022 - 07.2022
Elderly Caregiver
Home Instead Senior Caregiving
04.2021 - 06.2022
Intelligence Analyst
United States Air Force, USAF
07.2020 - Current
Customer Service Representative
Walgreens
11.2019 - 07.2020
Customer Service Representative
Party City
08.2019 - 11.2019
Bachelor of Science - Healthcare Administration
American Military University
High School Diploma -
Ponchatoula High School